Customer Service Administrative Assistant

Lois Bowens

Email: ********@*********.***

Address:

City: Greensboro

State: NC

Zip: 27406

Country: USA

Phone: 336-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Along with 12 years of experience, possess strong work ethic, professional demeanor and great initiative.

Educational Background:

High School Dipolma from Northeast Senior High, Greensboro NC 1/2001 to 5/1983 (diploma)

High School Dipolma from Northeast Senior High School, Greensboro NC 1/2001 to 9/2012

Job History / Details:

Career Overview

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Along with 12 years of experience, possess strong work ethic, professional demeanor and great initiative.

Skill Highlights

Administrative support

Problem resolution

Typing 60 WPM

Meets/exceeds goals

Attention to detail

multi task management

Microsoft Office skills (word, excel, powerpoint, outlook, spreadsheet.)

Administrative operations

Employee training and development

Inventory systems

Typed proposals

Reconciled Bank Statements

Core Accomplishments

Administration/ Customer Service:

Answered multiple phone lines, transferred calls to corresponding departments, filed customer records and billed accordingly.

Collected and entered daily attendance rosters for management

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Reviewed and updated consumer correspondence files and scheduling database.

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Ensured smooth operations by supporting executive team.

Professional Experience

August 2000 to Current

News & Record Greensboro, NC

Customer Service Representative/Clerical Assistant

Effectively prepared collection/reminder letters and envelopes to send out.

Performed regular telephone contact with consumers to discuss status of rebilling and reimbursement process to ensure account resolution.

Answer incoming calls on ACD line responding to subscribers requests. Place outbound calls for service satisfaction while reacting to change productively and handling other essential duties.

February 1998 to May 2000

Web Services Greensboro, NC

Sales Secretary

Typed proposals for the company while filing, copying, and dispatching. Scheduled and confirmed appointments for entire management team while

assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

May 1992 to January 1997

Careerworks, Inc. Highland Park, MI

Administrative Assistant

Effectively communicated with staff, students, and general public assisting them with school records and billing inquiries.

Collected and entered daily attendance rosters while preparing orientation packets and distributing bus tickets.

March 1989 to February 1992

NC A&T State University Greensboro, NC

Office Assistant

Typed reports and proposals for the School of Engineering while assisting with on-going projects assigned by Chairman. Registered students for classes, maintained student files and managing daily operations.

Education

1992 Ross Business School of Business Highland Park, MI

Certificate General Office Administration/Data Entry

Office Administration/Data Entry Certificate, Microsoft Office Training.

1983 Northeast Senior High School McCleansville, NC

High School Diploma

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