Quality Control Manager
Resume:
Ryan Williams
Email: *********@********.***
Address: ***** * **** ****** #****
City: Scottsdale
State: AZ
Zip: 85255
Country: USA
Phone: 480-***-****
Skill Level: Experienced
Salary Range: 40
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
RYAN B. WILLIAMS
19777 N 76th Street Unit 2306
Scottsdale, Arizona 85255
*********@********.***
OBJECTIVE
Obtain an entry level to mid-level position in the information technology field where I can use my recent education to advance in the industry as well as to achieve successful outcomes of projects, client relations, and growth within a company.
EXPERIENCE
October 2009 - Current
University Of Phoenix
Phoenix, AZ
Academic Counselor
Advise and implement optimal solutions for students and business needs
Work with a team of six members to ensure compliance policies/procedures are met
Attend seminar/training's necessary for governmental procedures
Received Student Choice Award for outstanding contribution to students
September 2007 - May 2009
Best Buy
Beaverton, OR
Senior Technician
Ensure department attains 4% of total revenue for the store
Help clients with inquiries and fix issues related to networking, operating systems, malware, performance, hardware/software and overall maintenance of all computers
Train associates about Apple computers, PC products including operating systems from Windows 98 to Windows 7, Ubuntu and other forms of Linux
Oversee quality control of customers individual experience
Awarded Employee of the Quarter in 2007 for exceptional sales and dedication
November 2006 - August 2007
JW Marriott Desert Ridge Resort
Phoenix, AZ
Elite Guest Coordinator / Guest Services Specialist
Initiated the Elite Guest Program for customer satisfaction which is still being utilized
Managed the coordination of Marriott Elite Guest stays
Communicated with internal departments to ensure guests` needs were being met
Earned Spirit of Service Award for exemplary service achievements
August 2004 - November 2006
Gainey Suites Hotel
Scottsdale, AZ
Front Office Manager
Answered phones, greeted, and checked-in guests and corporate clients
Diplomatically resolved customers` concerns
Performed weekly inventory for the gift shop
Managed scheduling and training for front desk staff
EDUCATION
2004-2012
University of Phoenix
Phoenix, AZ
B.S., Business Management GPA: 3.04
Masters of Management GPA: 3.67
Cisco Certified Networking Program GPA: 3.89
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