High School Management

Brandon M Arena

Email: ********@************.***

Address:

City: Kansas City

State: MO

Zip: 64114

Country: USA

Phone: 816-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly skilled and versatile individual with experience in the mortgage industry to include Loss Mitigation, Loan Origination, Training, Project and Risk Management. Dynamic experience in Technical Troubleshooting and Installation to include mobile devices, VOIP, wireless and wired networks, IPTV, VDSL, and desktop support.

Educational Background:

High School Dipolma from WestHill Central High School, Syracuse NY 1/2001 to 6/1993 (NYS Regents Diploma)

Job History / Details:

Executive Summary

Highly skilled and versatile individual with experience in the mortgage industry to include Loss Mitigation, Loan Origination, Training, Project and Risk Management. Dynamic experience in Technical Troubleshooting and Installation to include mobile devices, VOIP, wireless and wired networks, IPTV, VDSL, and desktop support.

Core Qualifications

Strong verbal communication

Team liaison

Quick learner

Microsoft Office

Client assessment and analysis

Contract negotiation/review/drafting

Professional Experience

January 2010 to Current

ServiceLink Loss Mitigation Services Olathe, KS

Branch Manager

Deliver coaching and one on one training for NMLS National and State level exams.

Branch achieved a 94 percentage pass rate on the National Exam for SAFE Act licensing. Well above the national average of 58 percentage .

Obtain and maintain licensing in all applicable areas.

Implement and track annual compliance training.

Audit email and voicemail communications quarterly to ensure compliance.

Ensure all policies and procedures are developed and enforced in accordance with the Federal, State, and local laws.

Assist in development and maintenance of Policies and Procedures

Oversee all aspects of Facilities Management.

Facilitated the move of 80 employees to a brand new location.

Complete special projects at the request of the Senior Vice President.

Review, edit, and develop sales and marketing materials.

Assist in the development of pricing structure.

Execute all Executive Management Team travel arrangements.

February 2008 to December 2009

AT&T Kansas City, MO

Premise Technician

Installed and diagnosed networks within premise responsible for delivering High Speed Internet, Voice Over IP Telephone, and Internet Protocol Television Service.

Ran and properly terminated lines of Cat 5 and Coaxial cable.

Provided onsite training to educate customers on proper use and features of AT&T Uverse..

Established in home networks for customer computers and printers.

Worked directly with Technical Support, other technicians, and management to facilitate the sharing of best practices.

April 2007 to March 2008

T-Mobile Lenexa, KS

CSR II

January 2006 to April 2007

IndyMac Bank Kansas City, MO

Mortgage Consultant

March 2002 to July 2006

NovaStar Mortgage Kansas City, MO

Pre-Funding Auditor/Corporate Trainer/Loss Mitigation Negotiator

September 1995 to January 2002

Verizon Telecommunications Syracuse, NY

Education Leader/Dispatcher /Collections Representative

Education

WestHill Central High School Syracuse, NY

High School Diploma

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