High School Customer Service
Resume:
Sheri Gould
Email: ********@*************.***
Address:
City: St Anne
State: MO
Zip: 63074
Country: USA
Phone: 314-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Current bartender at BS Bar and Grill in St. Ann,MO. Worked as a cocktail server at Casino Queen and Harrahs Casino. I was also the food and beverage supervisor at Casino Queen for three and a half years.
Educational Background:
High School Dipolma from Dupo High School, Dupo IL 1/2001 to 6/1994 (General education)
Job History / Details:
Summary
Current bartender at BS Bar and Grill in St. Ann,MO. Worked as a cocktail server at Casino Queen and Harrahs Casino. I was also the food and beverage supervisor at Casino Queen for three and a half years.
Highlights
excellent customers service skills.
Rapid order processing
Friendly and enthusiastic
Gregarious and positive personality
Excels at upselling
Certificate in Alcohol Service
Intervention Procedures (TIPS) Certification
Strong mathematical aptitude
Mastery of classic cocktail recipes
skilled in mixing and making drinks.
Accomplishments
Created new beverage recipes, including [], the bar's current highest selling drink. The drink is called Sheri pie.
Experience
September 2007 to September 2012
BS Bar and Grill St. Ann, MO
Bartender
Greeted newly seated guests in a friendly and timely manner.
Entered orders into the computer system quickly and in proper sequence.
Maintained updated knowledge of local competition and restaurant industry trends.Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.Thoroughly explained the characteristics and descriptions of wines and champagnes on the wine list to customers.
Routinely checked identification of patrons purchasing alcoholic beverages.
Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons and minors.
Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
Effectively handled customer complaints and special requests.
Maintained a consistent, regular attendance record.
Provided prompt, efficient, friendly, and quality service at all times.
Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes.
Accurately balanced cash register at all times.
Set up bar for operation, obtained cash bank and stocked the service bar.
Maintained stock levels to prevent shortages of critical items.
Set up storeroom and work areas to allow easy access to stock items.
Quickly mixed a variety of simple and complex cocktails.
Accurately recorded sales, made correct change and prepared charge slips for guests.
Consistently kept bar and work areas clean and sanitary in compliance with bar standards and local, state, and federal laws.
Effectively and calmly resolved situations with intoxicated guests.
Accurately and quickly calculated checks and made change.
Immediately informed supervisors of any problems or unusual situations and took appropriate action.
Took prompt corrective action whenever necessary to maintain the satisfaction and safety of all patrons and staff.
Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.
Operated credit card machines correctly and quickly.
Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Assessed guest demeanor and identified when to call behavior to attention of a bouncer.
Followed bar recipes to deliver consistent drink quality, control costs and maximize guest satisfaction.
Entered orders into the computer system quickly and in proper sequence.
Greeted newly seated guests in a friendly and timely manner.
Maintained a positive working relationship with fellow staff and management.
Actively promoted a cooperative and harmonious working climate to boost morale, productivity and efficiency.
Cut, sliced and peeled perishable garnishes and fruits for beverages.
Mixed and poured juices according to projected business.
Stored back-up supplies needing refrigeration for later use.
Assisted bartenders in maintaining adequate supplies and beer kegs for the bar and extended service area.
Regularly cleaned and sanitized the bar area, beer lockers, refrigeration and storage areas.
Provided fast, friendly, professional service to all casino guests and beverage servers.
Consistently monitored guest consumption of alcohol and appropriately intervened as needed.
Promoted upcoming bar events, programs and weekly trivia game nights.
Carefully organized liquors, fruits, glassware, linen, silverware, paper supplies and sundries in designated areas.
Sliced and pitted fruit and filled ice bins with crushed or cubed ice.
Operated and maintained all equipment and utensils in accordance with guidelines and safety procedures.
Quickly removed debris accumulated at the bar to consistently maintain a clean service area.
Wiped down counter areas, sinks and floors to maintain a clean and safe work station.
Set up special events and private parties.
Built guest satisfaction and enjoyment.
Cleaned and stocked glassware, assisted with beverage service and transported dishes to the kitchen.
Prepared hot and cold beverages to the highest standard while providing guests with legendary customer service.
Education
1994 Dupo High School Dupo, IL.
High School Diploma General education
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