Engineer Technical Support
Resume:
Email address
tcfraz
First Name Middle Last Name Suffix Maiden Name
Terry C Frazier N/A
Work Phone & Ext Toll Free Phone Fax Phone Home Phone
Cell Phone Pager Personal Web Site Address
Secondary E-mail
******@*****.***
Address City, State
Zip
12303 Cypress Spring Road Clarksburg MD 20871
Month/Year Hired Month/Year Left Total Years with Company
Aug 1998 Jul 2002 4
Office Division Title
Washington DC Administration Senior
Country Other Employment Details
(Previous positions, duties, or fun info)
United States
Company Name Position
Whitney, Bradley, & Brown, Inc. Senior Netwokr Engineer
Company Web Site
http://www.wbbinc.com
Company Size (employees) Est. Company Revenue Industry
251+ $10,000,001 to $25,000,000 Consulting
Do you hold any professional certifications
(Separate with commas)
Other Current Employment Details
(Description of Position)
Birthday Marital Status Spouse's Name Anniversary
Feb 2 Married Dawn 05/18/2002
Children's Names & Ages
Moriah, 8, Peyton 4, Mason 8 month
c Copyright Andersen Alumni Association 2012. All Rights Reserved.
Terry_Frazier.doc
Terry C. Frazier
12303 Cypress Spring Road ( Clarksburg, MD 20871 301-***-**** e-mail: ******@*****.***
Summary
12 years of Information Technology experience
DOD Top Secret Clearance
Experience in managing a team of technical staff
Microsoft Certified IT Professional with experience in providing Microsoft operating
systems support, server installation, troubleshooting, and work with Active Directory
Ability to plan, organize, and lead technical projects and teams in both small groups and
large corporate areas
Demonstrated skill in training and supporting end users as well as developing and leading
technical staff to achieve performance objectives
EDUCATION & CERTIFICATIONS
West Virginia University, BA, Liberal Arts with concentration in Computer Science
Microsoft Certified Systems Administrator, (Windows 2000, 2003)
Microsoft Certified Systems Engineer (Windows 2000, 2003)
Microsoft Certified IT Professional: Enterprise Administrator (MCSE 2008)
Microsoft Certified Technology Specialist:
Microsoft Exchange Server 2007Windows Server 2008 Active Directory
Windows Server 2008 Applications Infrastructure
Windows Server 2008 Network Infrastructure
Microsoft Windows Vista
MCP# 2995911DOD Top Secret ClearanceTECHNICAL SKILLS
( Topologies: LAN, WAN, Client-Server
( Hardware: PDAs, PCs, PC Laptops, and all peripherals, Cisco Switches and Routers
ForitNet Firewalls, Baracuda Mail Firewall, Riverbend WAN Optimizer
( Operating Systems: Windows 3.x, 95/98, NT, 2000, XP, 2003, 2008, and Vista Novell
Netware 4.11/5.0, VMWare
( Software: Exchange 5.5, 2003, and 2007, Office 97, 2000, XP, 2003 and 2007, Lotus
Notes R3 and later, MS Outlook, MS Internet Explorer, ArcServ, Vantive, Remedy, Backup
Exec, NetBackup, Microsoft Sharepoint, Citrix, Terminal Server, Live Communication Server,
System Center Configuration Manager (SMS), Trend Micro, and etc.
Protocols: LDAP, TCP\IP, IPX\SPX, DHCP, DNS
Telephony: Avaya Definity and Intuity, Cisco VOIP SolutionRELATED WORK EXPERIENCE
Whitney, Bradley & Brown, Inc. (05/05Present)
Senior Network Engineer
Production Systems Support and Administration
Maintain production systems (Exchange 2003, file, DNS, DHCP, anti-virus, backup/disaster
recovery,
telephony, remote access, VPN, VMWare)
Administer Active Directory (LDAP Queries using command line, LDP tools, create Group
Policy Objects (GPOs) using Group Policy Management Console, maintain and create security
groups, distribution groups, etc.)
Cisco router and switch configurations
Network issue identification and resolution
Hardware and operating system issue identification and resolution
Operating system / server software configuration, testing and deployment (upgrades, hot
fixes, and similar software updates)
Build / re-build servers as necessary
Daily log file and alert monitoring
Asset management
Production Systems Architecture, Engineering and Enhancement
Develop, improve, and implement efficient backup strategies
Volume / load growth planning
Project Management for IT new product testing, rollout, and any major changes to
Enterprise network
Consolidate IS resources and responsibilities
Hardware / software procurement
Research, design, and implement Information Systems initiatives such as:
Remote office integration
Active Directory migration
Security best practices / audits
Disaster recovery scenarios
IT Help Support
Assist in the supervision and mentoring of Help Desk Staff
Handle complex issues escalated from Tier I & II support
Routine system administration
IP Telephony administration
User support for over 300 users
FTI CONSULTING (08/0204/05)
Senior Technical Support Engineer
Supervised, assisted, and trained two IT staff members on various procedures and
troubleshooting issues, supporting 300 end users in the Washington, DC office
Assisted with IT budget for the Washington, DC office
Contributed to performance evaluations for staff under my supervision
Procured equipment for technical needs
Served on various technical teams within FTI s Information Technology Group and
implemented various projects.
Responsible for all technology and telecommunication needs for 200 end users in the
Washington, DC office, including, but not limited to:
Maintained and monitored 12 servers
Ran nightly backups and restores when necessary
Administered network user and network group accounts
Programmed phones, switch and voice mail system
Provided maintenance for all printers and copiers
Provided end user training and support
ARTHUR ANDERSEN, L.L.P. (08/9807/02
)
Senior, Level 2 Technology Field Support, 09/01 to 07/02
Supervised five staff in four locations for 1,700 end users within the Mid-Atlantic
Market Circle
Ensured staff was kept up to date on new procedures and new technology
Served on various teams and committees such as, The Mid-Atlantic Market Circle Career
Development Committee, Executive Coaching, Mentor Program, and the Technology Leadership
Team
Responsible for additional technology group functions within the market circle, i.e.
Operations Management, Asset Management, which included maintaining network servers;
pushing out new technology; assisting in the planning and implementation of Windows 2000;
exchanging lease end equipment and replacing with new leases
Assisted in the budgeting for the Technical Customer Support group under my supervision
Perform staff performance evaluation and goal setting
Supervisor, Level 2 Technology Field Support, 03/00 to 08/01
Supervised technology support for 300 end users in the Washington, DC, Baltimore, MD and
Richmond, VA offices
Administered all infrastructure technology support matters needed, including servers and
workstations
Lead, Level 2 Technology Field Support, 10/99 to 03/00
Initial point of contact for technical needs of 300 end users for the Office of Federal
Tax Services (OFTS)
Managed administration of the OFTS LAN which is part of a worldwide WAN
Applied updates and fixes to servers as needed and pushed necessary changes to user s
workstations on the network
Ran nightly backups of servers and ran restores when necessary
Provided technical support for all Arthur Andersen standard software and hardware
Trained staff in researching and fixing complex technical problems
Level 2 Technology Field Support,
8/98 to 10/99
Assisted in administering the Baltimore office s LAN which is a part of a worldwide WAN
with 300 end users
Applied updates and fixes to servers as needed
Ran nightly backups of servers and ran restores when necessary
Provided technical support for all Arthur Andersen standard software and hardware
PSC SYSTEMS, INC. (10/968/98)
Technical Support
Provided hardware and software technical support to PSC Systems, Inc. and to the 20
clients of PSC Systems, Inc
Assisted in administering the in-house LAN and client s LAN under contract to PSC Systems
Installed updates and fixes to servers and workstations when necessary
Ran nightly backups of all servers and workstations on the LAN
Constructed LANs and/or updated existing LANs for new or existing clients
Built and/or rebuilt computer systems to suit client needs
Frazier
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