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Customer Service Technical Support

Location:
Rochester, NY
Posted:
October 05, 2012

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Resume:

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Dani & Dave Evelyn Mae

Dave Ballard

abov8a@r.postjobfree.com

585-***-****

*** **** ******** *****

Lowenthal Building, Room 3333

Rochester, NY 14623

Objective

To obtain a position as a Director/Manager of an Information Technology Department

Professional Summary

Evaluate new technologies for use at the Saunders College of Business at RIT

Facilitate and administer Active Directory, ESX/VMware and Windows server environments

for Saunders at RIT

Provide support and training to end users of RIT computer systems

Supervise Saunders College of Business Technical Support Staff

Work with Institute committees and develop plans to deploy new technology at RIT

Work with vendors and research new technologies that can be by the Saunders College

Excellent interpersonal and communication skills

TECHNICAL PROFICIENCIES

ASP, ASP.NET, PHP

AutoCAD

C++

Debian, Ubuntu Linux

HTML/XML

Java

Microsoft Office 2003, 2007

Microsoft Windows XP, 2003, 2008, Vista, 7

Microsoft Active Directory 2003, 2007

Microsoft SQL Server 2000, 2008

mySQL

Symantec Backup Exec

Visual Basic .NET

VMware, ESXProfessional Background

Rochester Institute of Technology

Rochester, NY

December 2002 to PresentAdjunct Professor

Adjunct Professor for the MIS Department of the Saunders College of Business

Business Software Applications, an introductory course to Excel

Business Computer Applications, an introductory course to Word, Excel and PowerPoint

Business Programming, an introductory programming course using Visual Basic.NET

Business Programming, an introductory programming course using Visual C#

Object Oriented Business Programming, a programming course using Java

Rochester Institute of Technology

Rochester, NY

March 1998 to PresentSystems Administrator

Responsible for maintaining Saunders College of Business computer network and directory

services

Manage technical support staff and provide technical support to faculty and staff

Webmaster for Saunders College of Business Technical Support web site

Peerless Winsmith, Inc.

Springville, NY

June 1997 to August 1997Software Engineer

Developed Gear Graphics 3.0 and new website

Assisted in laying the ground work for a new internal network

Ridder Technology

Springville, NY

June 1995 to August 1997Computer Technician

Developed a program for controlling a 4-axis cutting tool

Assembled computers and provided technical support for clients

Alfred State College

Alfred, NY

August 1995 to May 1997

HelpDesk Technician - Janauary 1997 to May 1997

Provided technical support to all end users of the institute

Computer Lab Proctor - August 1995 to March 1997

Assisted students with usage of the lab computers

Education

Rochester Institute of Technology

MS, Information Technology

August 2004

Rochester Institute of Technology

BS, Information Technology

March 2000

SUNY of Technology at Alfred

AS, Computer Science

May 1997

Certifications and Awards

Certificate of Recognition

May 2011

Certificate of Recognition

April 2011

ITIL v3 Foundation Certification

September 2010

Certificate of Recognition

April 2010

Certificate of Recognition

December 2009

Certificate of Recognition

May 2009

Certificate of Recognition

February 2009

Nominated for the Eisenhart Outsanding Teaching Award

November 2007

Nominated for RIT Staff Excellence Award

June 2007

Certificate of Recognition for Service Above and Beyond

October 2005

Nominated for RIT Staff Excellence Award

June 2002

Certificate of Appreciation for Outstanding Contribution

April 2002

Certificate of Appreciation for Excellent Customer Service

June 2000

Committees

RIT Green DataCenter Platform/Security Team

May 2011 to present

RIT Green DataCenter Security Committee

July 2010 to April 2011

RIT Directory Services and Exchange Committee

September 2002 to January 2010

RIT Laptop Encryption Core Team

July 2007 to July 2009

Saunders COB E-Communications Committee

May 1999 to September 2007Saunders COB Dean's Staff Advisory Council (Chair)

August 2005 to June 2007

RIT Desktop Defense Project Committee

October 2003 to August 2004College of Business Instructional Resource Committee

September 2003 to April 2004

College of Business Dean's Staff Advisory Council

October 1999 to July 2002

PDF Version

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1999-2012Dave BallardDisclaimer



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