Customer Service Information Technology

Tierra King

Email: ********@************.***

Address:

City: Stone Mountain

State: GA

Zip: 30083

Country: USA

Phone: 404-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experience in hospital and physician collections. Excellent with multitasking and open to learning new things. Organized team player with a very positive attitude.Actively seeking a degree in Health Information Technology as well as taking Spanish classes. Seeking a position in a fast paced setting.

Educational Background:

High School Dipolma from Dekalb Technical College, Clarkston GA 1/2001 to 3/2005 (Cosmetology)

Job History / Details:

Professional Summary

Highly effective first party medical collector with experience in hospital and physician collections. Excellent with multitasking and open to learning new things. Organized team player with a very positive attitude.Actively seeking a degree in Health Information Technology as well as taking Spanish classes. Seeking a position in a fast paced setting.

Skill Highlights

Experienced for more than 5 years as a medical collector.

Knowledgeable with all federal,state,and local laws.

Familiar with commercial and private insurance carriers as well as insurance and collections procedures.

Good verbal and written communication.

Exceptionally good with identifying solutions for patients queries and complaints.

Ability to talk and type with a typing speed of 30wpm.

Exercises good judgment

Very hardworking,energetic,and self motivated

Professional Experience

February 2008 to February 2011

NCO Norcross, GA

Medical Collector

Responsible for contacting patients on automatic dialing system to bring resolution to self pay accounts and accounts after insurance.

Documented and updated accounts for all calls made and received.

Completed and submitted call logs and patient request.

Provided thorough,efficient and accurate information to patients.

Researched accounts to answer patient queries and assist with account complaints.

Followed effective skip-tracing techniques to locate patients for account resolution.

Top collector 2009-2010

Received recognition for best customer service for four consecutive months.

March 2005 to January 2008

Argyle Solutions kennesaw, GA

Medical Collector

Handled high volume calls from automatic dialing system.

Responsible for communicating with patients to bring resolution to unpaid medical bills.

Provided thorough,efficient, and accurate information from computer files and updated notes for each call made and received.

Received recognition as a top collector from 2006-2007.

Education and Training

2005 Dekalb Technical College Clarkston, GA

Diploma Cosmetology

I will attend Atlanta Technical College to study Health Information Technology in January 2013.

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