Customer Service Assistant

Campus*** NBloomington, IN *****CAREER Attaining an contribute to solving skills in a

team EDUCATIONIndiana University, School of Informatics and ComputingBachelor of

SciencCognate & Minor: RELEVANT Social InformaticsComputer and Information

EthicsHuHuman Factors & . man Computer Interaction Design Park Address OBJECTIVE Avenue

human your company COURSEWORK e : -in Informatics, compHuman Ergonomics - based role. uter

interaction design or related field - Centered Computingby equally utilizing my strong

communication, human MAJOR GPA 3.124 *****@*******.*** 812 /4.0 - 564, Bloomington, IN -

2210 internship for Organizational InformaticsMultimedia Arts & TechnologyHuman

Computer Interaction Methods Industrial Design & Ergonomics s ummer 2013 - centered

computing, and technical problem where I can creatively and positively Permanent

Address9302 S. Co. Rd. 350 E.Carlisle, IN 47838 : May 2013

Human - Robot Interaction Laboratory in Ethnography

EXPERIENCE

LEADERSHIP : School of Informatics and Computing

Bloomington, IN June 2012PresentDiversity & Inclusion Student Assistant

Analyze and compile data from surveys, diversity program s, and collected data to find

areas of personalization for target audiences

Collaborate with the Director of Diversity and Inclusion to brainstorm, create, and

implement diversity initiatives within our school

Identify areas of need for students within target audiences

Create marketing and recruitment materials in which to both retain and recruit current

and new individuals within our school

CUSTOMER SERVICE & TECHNICAL :

T.I.S. College Bookstore, Bloomington, IN

Cashier

& August 2009June 2012

Social Media Assistant

October 2010January 2011

Aid ed customers by providing pertinent company information, suggesting options and

providing feedback, and listening to and

answering questions

Arrange d products in an appealing, appropriate, and interesting manner

Suppor t ed other departments by contributing additional efforts like stock ing,

ordering, and organizing

Generated organized company content like sales, promotions, and savings

Marketed generated data to company customers through social media

Engaged conversation with customers through social media as well as being a reference

to ol to answer questions and provide

updates

TECHNICAL:

Duck Creek Technologies

(Accenture), Columbia, SC June 2011August 2011Usability Analyst Intern

Research ed, recommend ed, and utilize d current remote usability testing software

that will fit the needs of company

Collaborate d with 10+ team members and project managers to determine critical product

areas to test

Usability test ed clients as needed to gain insights on current product designs

Collect ed, analyze d, and present ed data found through usability testing

Recommend ed changes and improvements to current product lines based on data collected,

analyzed, and presented

TECHNICAL :

Technology Center Consulting, Bloomington, IN

Computer Lab Consultant

January 2010February 2011

Assist ed an average of 1

000+ customers daily in a fast paced environment by answering

questions, pro blem solving, and teaching

new computing skills and techniques to ease their everyday tasks

Proficient with popular software such as Microsoft Office & Adobe Photoshop,

Illustrator, & InDesign and both platforms of Mac

and Windows OS to ensure needs of the cus tomers are understood, met, and exceeded

Corresponded between different levels of supervisors and logistics to effectiv ely

communicate and fix issues in computing

environmen ts with inventory and equipment

ACTIVITIES

School of Informatics and Computing Annual Fund Steering Committee, Steering Committee

Member ; Delta Sigma Theta

Sorority, Inc, NPHC Representative; Undergraduate Women in Informatics and Computing,

Member and Advisor

Amantha M. Lott

Contact this candidate