Customer Service Manager

Madalen Petersen

Email: ********@***************.***

Address:

City: Stockton

State: CA

Zip: 95215

Country: USA

Phone: 209-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Forty something mother and grandmother seeking part or full time employment to supplement family income. I see my age and maturity as a benefit especially in the areas of teachability and reliability. Dedicated food service worker proficient in customer service, food handling, preparation and Point of Sale (POS) transactions. Seeking cafeteria/food service position.

Educational Background:

High School Dipolma from Ohlone Junior College, Fremont CA 1/2001 to 5/1991 (Liberal Studies)

Job History / Details:

Summary

Forty something mother and grandmother seeking part or full time employment to supplement family income. I see my age and maturity as a benefit especially in the areas of teachability and reliability.

Dedicated food service worker proficient in customer service, food handling, preparation and Point of Sale (POS) transactions. Seeking cafeteria/food service position.

Highlights

Reliable team worker

Engaging personality

Excellent multi-tasker

fast learner

available every weekday

available and willing to do any and all work offered

Accomplishments

Recognized by peers and management for going above and beyond normal job functions.

Promoted to Crew Shift Leader after less than one year of employment.

Experience

July 1983 to March 1986

Taco Bell, Inc. Fremont, California

Assistant Manager

Verified that prepared food met all standards for quality and quantity.

Resolved guest complaints promptly and professionally.

Cross-trained and coordinated scheduling with team members to ensure seamless service.

Cut and chopped food items and cooked on a grill or in fryers.

Verified that prepared food met all standards for quality and quantity.

February 1986 to February 1988

Lions Restaurant Santa Rosa, California

Server/ Cashier-Hostess

Maintained high standards of customer service during high-volume, fast-paced operations.

Served fresh, hot food with a smile in a timely manner.

Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.

Education

1991 Ohlone Junior College Fremont, California

Associate of Arts Liberal Studies

I have worked extensively in the food service industry. My experience includes three years as an associate for Taco bell ending in an assistant manager position lasting throughout my final year and a half with the company.

My experience with Taco Bell included inventory upkeep, food orders and kitchen work such as food prep., cooking and clean up. As an Assistant Manager i was also responsible for shift scheduling and delegation of labor.

I also have several years experience as a Waitress first for Bob,s Big Boy and then for Lions Restaurant in two locations. These years helped me to develop skills in the areas of promptness, grace under pressure,cashier skills and remembering and carrying out orders correctly and in the correct sequences.

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