Customer Service Training

Angelina Taha

Email: *********@********.***

Address: **** ******* ***

City: San Jose

State: CA

Zip: 95122

Country: USA

Phone: 408-***-****

Skill Level: Management

Salary Range: 55

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

ANGELINA M. TAHA

2139 Georgia Ave 408-***-****

San Jose, Ca 95122 *********@********.***

Career Objective: Provide leadership in areas that influence the direction of your company in an individual contributor role that leverages my 20 years of experience.

Professional Profile

Dedicated to strategic problem solving, promoting teamwork, high quality standards in support of the

organization

Over 20 years successful materials management of varied responsibilities in a complex, dynamic and systematically diverse environment

Established personal attributes, proactive, flexible, thorough, detail-oriented, self-directed and customer driven

Experience with Oracle database interfaces: Global Single Instance, Bill of Materials, Engineering Change Management, and StarOffice Applications

Professional Experience and Accomplishments

STI/NAL/Sirva - Santa Clara, Ca - Program Manager/Inventory Control October 2001 to July 2012

(Contracted to Oracle Corporation)

Managed $14M to $50M of inventory through the REP program supporting all lines of business. Execute the approved quarterly REP forecast by managing all material movement and transactions for 8 labs globally. Prepare weekly forecast for execution and expediting purposes. Oversee all material movement and transactions in and out of the labs using Oracle applications and ETC database. Responsible for quarterly inventory audit and bi-annual finance audit processes. Reconcile and investigate all inventory variances leading to 100% accuracy.

Sun Microsystems Santa Clara, Ca - Inventory Analyst May 1998 to October 2001

Managed $30M of inventory within manufacturing including all I.C. issues related to stores and W.I.P. Prepared and reported weekly stockroom L.I.A, aging and metrics reports for weekly staff meeting. Worked directly with master scheduling and operations. Implemented and generated weekly cycle counts. Responsible for the planning and execution of quarterly physical inventories. Worked directly with finance to set up a new transaction process for re-manufactured system builds. Reconciled and investigated all inventory variances leading to 100% accuracy.

Solectron Corporation Milpitas, Ca - Inventory Associate March 1996 to May 1998

Assisted in setting up and implementing the demand pull process and auto swap program. Established a J.I.T and Kanban system for manufacturing. Assisted engineering in reviewing of all customer B.O.M's and E.C.Os. Reconciled and investigated all inventory variances leading to 100% accuracy.

PDI Services Inc. Milpitas, Ca - Customer Service Representative July 1995 to March 1996

Controlled and managed up to four customer accounts. Checked, updated and reported shortages directly to the customer. Checked for completeness of all first articles. Generated and distributed daily and monthly customer production and inventory reports.

Abacus Electronics Sunnyvale, Ca - Data Processor/System Operator July 1989 to March 1995

Established a value added center for parts modification, set up configuration files and time standards related to process. Developed, generated and controlled daily and monthly reports for entire entity.

Education and Training

Evergreen Valley College - Area of Study: Associates - Some course work completed

William C.Overfelt High School 1978-1982 Graduated Diploma

Time Management and Leadership Training

Problem Solving and Process Improvements Training

Apics Production Inventory Management Training

Six Sigma Training - Integrated Project Systems Training

Global Work Team Training - Certification

Technical Training Center San Jose, Ca - Computer Maintenance IT Certificate

References: Available upon request

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