Customer Service Management

Lisa N. Hamilton

Email: ********@*********.***

Address:

City: Phoenix

State: AZ

Zip: 85032

Country: USA

Phone: 412-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced and energetic professional with demonstrated talent in management, training and customer service.Well-versed in developing and organizing training manuals, multimedia visual aids, and other educational materials. Self-directed, flexible individual, known for outgoing and cooperative nature.

Educational Background:

High School Dipolma from South University, Savannah GA 1/2001 to 2/2012 (Public Administration)

High School Dipolma from South University, Savannah GA 1/2001 to 10/2012

High School Dipolma from California University of Pennsylvania, Savannah GA 1/2001 to 10/2012

Job History / Details:

Professional Summary

Experienced and energetic professional with demonstrated talent in management, training and customer service.Well-versed in developing and organizing training manuals, multimedia visual aids, and other educational materials. Self-directed, flexible individual, known for outgoing and cooperative nature.

Qualifications

Performance assessments

Active listening skills

Creative learning strategies

Effective time management

Goal Setting and Implementation,

Team Building

Time Management

Adult Learning

E-Learning Format

Problem Solving,

Experience

February 2010 to Current

South University-Education Management Corporation Phoenix, Arizona

Academic Manager

Instrumental in the staffing and development of the Phoenix department of academic counseling.

Trained and managed twenty-three academic counselors and achieved significant improvements in their productivity as compared to our Pittsburgh Division.

Planned, coordinated and directed personnel training and staff development programs for academic counselors.

Wrote, designed and produced several graduation team trainings to help increase student persistence goals.

Compiled data and analyzed past and current attendance rates for each academic counselor which lead to my team achieving their attendance goal for five consecutive class starts.

July 2011 to Current

Argosy University-Online Pittsburgh, Pennsylvania

Adjunct Faculty

Used variety of teaching techniques to encourage student critical thinking and discussion in Bachelor of Criminal Justice Program.

Developed, administered and corrected tests and quizzes in a timely manner.

Met with student to resolve conflicting educational priorities and issues.

February 2009 to February 2010

South University- Education Management Corporation Pittsburgh, Pennsylvania

Academic Counselor

Advised students on course selection, progress toward graduation and career decisions.

Designed and developed job-aids to assist in the day to day activities of the academic counselor role.

Supported 600 students in the Allied Health Science Program

Contributed to staff training sessions as a new hire mentor.

.

March 2008 to March 2009

South University- Education Management Corporation Pittsburgh, Pennsylvania

New Student Adviser

Maintained contact with all students including not only those making appropriate academic decisions but also at risk students, non-registered students, no show students and students with poor participation and attendance.

Provided proactive and quality advising to students during their first quarter of classes to ensure satisfaction.

Assisted in training new employees on the new student advising team.

January 2007 to February 2008

South University- Education Management Corporation Pittsburgh, Pennsylvania

Enrollment Processor

Worked alongside Directors and Assistant Directors of Admissions to create student files, process new students and maintain current student enrollment.

Managed: data entry, transcript processing, file compliance and monitoring placement tests

Consistently had a high level of clearance for students who had outstanding documents

Developed a database, audit file checklist, and tracking for conversion of student paper-files to electronic files.

Education

2012 South University Savannah, Georgia

Master of Arts Public Administration

4.0 GPA

Graduated magma cum laude

2009 South University Savannah, Georgia

Bachelor of Science Criminal Justice

4.0 GPA

Graduated magma cum laude

2001 California University of Pennsylvania California, Pennsylvania

Bachelor of Science Secondary Education Comprehensive Social Science

3.7 GPA

Certifications

I have a few years of training experience as well as management experience. In my last position as an Academic Manager at Education Management Corporation. I was responsible for hiring and training the first team of academic counselors. My last project training my graduation teams on building better persistence rates with their student body.

Contact this candidate