Real Estate Customer Service

Location:

Las Vegas, NV

Posted:

October 05, 2012

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Diversified First Realty

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Ashley Grimes

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Ashley Grimes

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Short Sales

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Ashley Grimes

EVELYN ASHLEY GRIMES

*** * *** ***EET, LAS VEGAS, NV 89101

OFFICE: 702-***-**** " FAX: 888-***-****

*************@*****.***

PROFILE

A dedicated, resourceful, and flexible residential / commercial real estate professional

with an established record of success in networking, referral base building, and revenue

building. Specialization in residential and commercial distressed real estate. Fully

knowledgeable in real estate law and contracts. Proven ability to build mutually

beneficial relationships with corporate associates and external partners. Consistent in

exceeding goals and objectives. Excellent prioritization skills developed through

effectively managing multiple projects simultaneously.

Core Competencies

" Performance Underwriting " Land Valuation " Team Leadership

" Investment Feasibility " Acquisition/Disposition " Financing

" Cash Flow Analysis " Contracts " Bank Relationships

EMPLOYMENT HISTORY

DIVERSIFIED FIRST REALTYResidential / Commercial Broker, 2004Present

i S Recruited to manage acquisition and disposition of residential and commercial real

estate, e.g. financially distressed single family ( REO and Short Sales ) and multifamily

properties, as well as improved, partially improved, and unimproved land valuations due to

experience in commercial real estate

i S Maintain relationships with institutional and private banks such as Merrill Lynch,

Resort Funding, City National Bank, Nevada State Bank, Bank of Nevada, Clayton Mortgage,

One Cap, Bank of America, Bridge Asset Servicing Network, Stewart Asset Servicing, Wells

Fargo and Consolidated Mortgage in dispositions of residential property; fractured

condominium, multi-family, retail, office, and land properties

i S Gather appraisal results and financial data, analyze financial performance, and

evaluate potential fiscal improvements to determine real property value

i S Underwrite property performance of residential property, apartment structures, retail

space, power centers, and office space

i S Work with tenant-in-common representatives during the property value assessment

process

i S Serve as subject matter expert on distressed residential contracts, commercial

contracts, purchase-sale agreements, and feasibility evaluations

i S Collaborate with real estate, corporate, and tax attorneys as well as CPAs to prepare

contracts and resolve challenges to prevent legal and tax issues

i S Recruited, interviewed, hired, and mentor a team of field operations specialists,

assistants, and administrative support in acquisition and sale of residential and

commercial properties

i S Conduct REO research, oversee advertising and marketing initiatives, and maintain a

network of 30,000 contacts to identify and capitalize on business opportunities

i S Establish contact with prospects, set appointments, hold teleconferences, and make

onsite visits to evaluate properties for potential acquisition; develop offers, negotiate

contract terms, and close deals

i S Market properties through CoStar, Property Line, Loop Net, MLS, multi medium world

wide internet publications, and print advertising; meet with buyers, determine specific

needs, present appropriate properties, and close individual sales

i S Provide referrals for financing, general contracting; coordinate assessments and

inspections, and work with escrow companies to expedite closing

MMG ENTERPRISES, LAS VEGAS, NV

General Partner, 2003Present

i S Direct business activities for a real estate investment partnership, including

acquisition, management, leasing, and sale of residential properties, with a focus on

property preservation until disposition.

LIBERTY REALTY, HENDERSON, NV

Real Estate Salesperson, 2000 2004

i S Consistently maintain the top producer position in the largest realty office in the

Las Vegas area

EXPEDIA.COM, LAS VEGAS, NV

Customer Service Manager, 19982000

i S Resolved travel, account, credit card, and airline problems, handling escalated

customer service issues; provided coaching for customer service reps and supervisors

EDUCATION

Freddie Mac Credit Smart Financial Literacy Certification, Costa Mesa, CA, 2011-Present

Equator Platinum Certification 2011-Present

Key Realty Real Estate Appraising, Las Vegas NV, 2010

CCIM INSTITUTE, LAS VEGAS, NV / CHICAGO, IL

Certified Commercial Investment Member Training, 2007

Course Concepts Review Comprehension Exam, 2007

CI 101 Financial Analysis for Commercial Investment Real Estate, 2007

UNIVERSITY OF TENNESSEE, KNOXVILLE, TN

Business Finance, 19881990

TRANSYLVANIA UNIVERSITY, LEXINGTON, KY

General Academics with focus on Economics, 1987

PROFESSIONAL DEVELOPMENT

THE COACHING INSTITUTE, LAS VEGAS, NV

Real Estate Investment Workshop, 2005

Guide to Real Estate Riches, 2005

Real Estate Legal Documentation, 2005

AITD Land Trusts and Other Creative Financing, 2005

Multi-Unit Evaluations, 2004

THE ROBERT ALLEN INSTITUTE, LAS VEGAS, NV

Qualifying Credit Candidates, 2005

Developing AAA Credit, 2005

Trust and Estate Planning Workshop, 2004

Property Cash flow Analysis, 2004

MARK VICTOR HANSON, SAN DIEGO, CA

Closing Skills for Sales Professionals, 2004

THOMAS KISH, LOS ANGELES, CA

Creative Financing for Clients with Less Than Satisfactory FICOs, 2005

What A Real Estate Agent Needs To Know: Real Estate Financing Tools, 2004

LICENSURE

Freddie Mac Certified Credit Smart Trainer for Financial Literacy 2011-Present

Nevada Real Estate Broker s License, 1999 Present

Nevada Loan Officer s License, 2001 2007

PROFESSIONAL AFFILIATIONS

Clark County Republican Central Committee, 2010-Present

International Rotary Club, 2010-Present

Women in Default Services, Charter Member (WinDS), 2010-Present

Government and Political Affairs Chair (WinDS) 2010-Present

National Association of Real Estate Brokers (NAREB), 2009-Present

National Association of Asian Realtors of America ( AAREA ), 2009-Present

National Association of Hispanic Realtors (NAHREP), 2009-Present

National Association of Realtors Certified Commercial Investment Member ( CCIM ), 2007