Project Manager Customer Service
Resume:
Bruce A. Reinartsen
Spring Hill, Florida 34608
Cell: 813-***-****
Email: **********@*****.***
Qualifications of a Seasoned Professional
As a Seasoned Professional offering years of combined experience administering all
aspects of programming including supervision, implementation, monitoring, and management
within the varied distribution of industries. I have effectively directed conversion of
major systems from DOS/VSE to MVS/XE, multimillion-dollar projects, and highly productive
project teams focused on achieving increases in profits and enhancements in services. I
have also received numerous commendations for exhibiting superior leadership qualities.
Have the experience to analyze, identify, and address unproductiveness in programming
areas in order to introduce highly effective process improvements.
Areas of expertise include:
Client Relations
Contact Negotiations
Project Management
EnterpriseMethodologies
Process Improvement
Policies/Procedures
P&L Responsibility
Strategic Planning
Team Facilitation
Training/Development
Inventory Control
Data Warehousing
Selected Career Highlights
* Performed all aspects of Senior Level Programmer Analyst in the budgeting,
installation, testing, and implementation of the conversion of major systems for a Winn
Dixie Corporation. This project was successfully completed on time and resulted in major
improvements in the electronic transfer system.
* Successfully generated major increases in revenue through improvement of customer
perspectives of Al-tel s services, received high levels of commendations and praise for
outstanding customer service and support, and improved existing systems by lessening
maintenance intervals and eliminating redundant activities
* Generated a 21% increase in existing customer revenue by ensuring services were
installed on time and were professionally maintained.
* Orchestrated the successful opening of new markets, increasing profits with the
generation of present ways of addressing client s needs.
* Achieved major improvements in existing systems and service reliability with the
effective coordination of programming and analysis compatibility with clients and vendors.
* Continuously completed projects on time and within budget, generated major improvements
in customer perspective, and improved response time through the superior management and
training of team members, including programmers and customer support representatives.
Education Bachelors Degree in Business Management with an emphasis in Management
Information Systems from Eckerd College, St. Petersburg, Florida, May, 2013.
Technical skills: Telecommunications Management 10 yrs Project Management 11 yrs Data
Warehousing 2 yrs MS Project 4 yrs MS Word 13 yrs PowerPoint 13 yrs Excel 13 yrs
Outlook 8 yrs Access 13 yrs Visual Basic 10 yrs COBOL 33 yrs JCL 33 yrs CICS 10
yrs DB/2 10 yrs QA 10 yrs V.S.A.M. 30 yrs SQL 10 yrs Crystal Reporting 5 yrs
CSF 5 yrs JAVA 4 yrs SAS 6 yrs Windows 15 yrs DYL-280 10 yrs Easytrieve 15 yrsEmployment History:
06/2011presentUnemployed
06/2008 -- 06/2011Certified Nursing Assistant for Community Hospital NPR FL
Working in Main Hospital and in Behavioral Health as a CNA. After being laid off from
Ciber could not find a job so in order to continue I had to change with the way of the
world
01/200505/2008 - Ciber Inc. Consulting
02/200703/2008Ciber Inc. contracted to Verizon CorporationProject Manager
Responsible for many projects from OOM to Production. Proficiency using MS Project 2007,
along with many Excel spreadsheets describing where a projects milestone are, and if it
will continue on schedule or be escalated to assure the production date. Gathering of
requirements, setting up testing using SQL queries, and making sure the BA s were correct
in their findings became part of my work ethic, having been a Business analyst.
05/200602/2007Coca Cola EnterpriseSr. Project Manager.
Responsible for verification of the scanned in material in an auditing / QC support role.
Assembling reports for management, test plans and documents was part of Supporting Coca
Cola Enterprise.
08/200504/2006 - Ciber Inc.- Contracted out to Wachovia BankProject Manager
Team Lead for four of ten different areas to provide Wachovia Bank with an automated
approach to manage the process, control and reporting associated with Security Collateral
Management. This is required for banks to margin loans secured by negotiable collateral.
The areas I was responsible for include; Mortgage Loan Servicing Data, Brokerage Data
Warehousing, Advanced Consumer Lending System and Customer Information System. TheProject
Analysis and Documentation, gathering ofrequirements, setting up the testing and reviews
queries written using SQL was a part of my work ethic.
01/ 2005-08/2005Ciber Inc. contracted to Verizon CorporationProject Manager
Responsible for many projects from OOM to Production. Proficiency using MS Project 2003,
along with many Excel spreadsheets describing where a projects milestone are, and if it
will continue on schedule or be escalated to assure the production date. Gathering of
requirements, setting up testing using SQL queries, and making sure the BA s were correct
in their findings became part of my work ethic, having been a Business analyst.
1997-2005 - Algomod Consulting
07/2001 - 01/2005 - CitiGroup Sr. Business Analyst.
Senior Business AnalystutilizingACCESS, COBOL and Visual Basic in aTSO/ISPF environment,
part of a financial group of six analysts. Worked mostly maintenance, withACCESS and
Visual Basic and a coupleCOBOL and SAS programs. As a Senior Business Analyst my group was
responsible for all English speaking holdings around the globe, I drew up flows and
interaction diagrams, built test scripts and test cases and seeing a project through
implementation. Understanding financials, Project Methodologies and Mainframe components
became part of my work habits. The Project Analysis and Documentation, gathering of
requirements, setting up the testing and reviews queries written using SQL made for a
complete project.
11/200006/2001- Citi-BankSr. Programmer Analyst / Sr. Business Analyst
Project lead Utilizing COBOL in a TSO/ISPF arena, ACCESS 97, DB/2 and Sequel Link (ODBC
Driver) between ACCESS97 and the DB/2 Mainframe, performed the conversion, creation, and
maintenance of 400 Modules on DB/2 mainframe. Introduced to DYL280 (an old programming
language) that had to be revised according to specifications. Introduced to SAS
Programming as a report generator. A full manual of the new enhancements was written to
show new updates to the database.
02/200010/2000 - Blue Cross/ Blue Shield- Sr, Programmer Analyst / Project lead
Utilizing ACCESS 97 - maintaining the database. Creating a Graphical User Interface using
DYL280 System. Tested the database to assure quality. A full manual of the new
enhancements was written to show new updates to the database.
06/199902/2000 - Columbia Healthcare- Senior Programmer Analyst / Project lead
Utilizing ACCESS 97 - writing two databases, the first making the Human Resources office
as paperless as possible and automating the Position Requisition Process. The second was
to keep track of everyone who called HR and for what purpose. The Graphical User Interface
was written using VB/VBA6 for both databases. System testing of database to assure
quality. A full manual of the new enhancements was written to show new updates to the
database.
06-199806/1999 - Winn Dixie Corporation- Project Manager/Project Lead
Utilizing COBOL in a TSO/ISPF arena, CICS, JCL, both DOS/VSE and MVS. In charge of 5
programmers and analysts. Writing reports, EASYTRIEVE maintenance for the Electronics
Funds Transfer, conversion of the Pharmacy System from DOS/VSE to MVS. Project 98 used to
lie out and assign work. System testing along with Lifecycle Development to assure quality
of code. Data Warehousing was used to control the different platforms and different
sections of Winn Dixie Corporation.
12-199706/1998 - Al-tel Sr. Programmer Analyst
Project lead Utilizing Tandem COBOL in a TSO/ISPF arena, CICS, JCL, ROSCOE and VSAM -
Year 2000 team at Al-tel that modified and tested 306 CICS modules for Y2K compliance.
Converted the modules to include the latest OS/390 upgrades. System testing completed to
assure quality of code. Using CSF to format statements going out to banks. Al-tel handles
40% of the nations Mortgages
References: Available upon request.
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