Service High School
Resume:
Heather Lorenzato
Email: ********@*************.***
Address:
City: Pittsburgh
State: PA
Zip: 15227
Country: USA
Phone: 412-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Friendly and energetic server with 13 years restaurant experience. EXCELLENT interpersonal and communication skills. Talented in creating a warm, welcoming atmosphere for both patrons and co-workers. Proficient knowledge of gourmet cuisine, wine and spirits. Highly knowledgeable in FOH/BOH operations. Seeking position in an upscale restaurant.
Educational Background:
High School Dipolma from Art Institute of Pittsburgh, Pittsburgh PA 1/2001 to 5/2000 (graphic design and photography)
High School Dipolma from Canon Macmillan HS, Pittsburgh PA 1/2001 to 10/2012
Job History / Details:
Summary
Friendly and energetic server with 13 years restaurant experience. EXCELLENT interpersonal and communication skills. Talented in creating a warm, welcoming atmosphere for both patrons and co-workers. Proficient knowledge of gourmet cuisine, wine and spirits. Highly knowledgeable in FOH/BOH operations. Seeking position in an upscale restaurant.
Highlights
Organized and efficient server
Quick problem solver
Highly responsible and reliable
Works well under pressure
Exceptional interpersonal skills
Extensive hospitality background
Trained in liquor, wine and food service
High-volume dining
Upbeat, outgoing and positive
Cash handling expert
In-depth food and wine knowledge
Food safety understanding
Food ingredients expert
Liquor and smoking laws familiarity
Master of sales techniques
Accomplishments
Consistently rated "excellent" in feedback from customer surveys regarding server friendliness, promptness and attentiveness.
Selected to serve notable VIP guests for major private events.
Experience
November 2010 to October 2012
Monterey Bay Fish Grotto Pittsburgh, Pa
server/bartender
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Maintained knowledge of the current 20 fresh fish on the menu and where they were from, which changed daily.
Appropriately suggested additional items to customers to increase restaurant sales.
Promptly served all food courses and alcoholic beverages to guests.
Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
Quickly recorded transactions in MICROS system to deliver prompt service.
Regularly checked on guests to ensure satisfaction with each food course and beverages.
Routinely cleaned work areas, buffed silverware, water and wine glasses throughout each shift.
Skillfully anticipated and addressed guests' service needs.
Precisely described menu items and special offerings and appropriately identified wine pairings.
Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Assertively upsold alcoholic beverages, appetizers and desserts.
Effectively listened to, understood and clarified guest concerns and issues.
Regularly rotated into EXPO position on the schedule weekly to ensure top quality of all food leaving the BOH, and to expedite food quickly from the BOH to the guests.
April 2008 to October 2010
TGI Fridays Pittsburgh, Pa
server
Skillfully promoted items on beverage lists and restaurant specials.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Promptly served all food courses and alcoholic beverages to guests.
Answered questions about menu selections and made recommendations when requested.
Addressed diner complaints with kitchen staff and served replacement menu items promptly.
Quickly recorded transactions in MICROS system to deliver prompt service.
Consistently adhered to quality expectations and standards.
Delivered exceptional, friendly and fast service.
Resolved guest complaints quickly and efficiently.
Maintained a professional tone of voice and words at all times, including during peak rush hours.
Received frequent customer compliments for going above and beyond normal duties.
February 2006 to April 2008
Quaker Steak and Lube Pittsburgh, Pa
server
Provided high quality service.
Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
Effectively used items in stock to decrease waste and profit loss.
Inventoried and restocked items throughout day.
Provided friendly and attentive service.
Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
Delivered exceptional, friendly and fast service.
January 2005 to February 2006
Eat N Park Pittsburgh, Pa
server
Delivered exceptional, friendly and fast service.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Developed and maintained positive working relationships with others to reach business goals.
Skillfully anticipated and addressed guests' service needs.
Managed closing duties, including restocking items and reconciliation of the cash drawer.
Assisted with guest inquiries, take-out orders and restaurant cleanliness.
Closed down the kitchen after each shift and precisely followed closing checklist for kitchen stations.
Maintained neat and attractive bakery food cases.
Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.
October 2002 to January 2005
Chili's Grill and Bar Pittsburgh, Pa
server
Consistently provided professional, friendly and engaging service.
Assisted guests with making menu choices in an informative and helpful fashion.
Skillfully promoted items on beverage lists and restaurant specials.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Appropriately suggested additional items to customers to increase restaurant sales.
March 1999 to October 2002
Applebee's Restaurant Mcmurray, Pa
server
Consistently provided professional, friendly and engaging service.
Assisted guests with making menu choices in an informative and helpful fashion.
Skillfully promoted items on beverage lists and restaurant specials.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
July 1998 to March 1999
Noochie's Restaurant Canonsburg, Pa
server
Consistently provided professional, friendly and engaging service.
Assisted guests with making menu choices in an informative and helpful fashion.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Skillfully promoted items on beverage lists and restaurant specials.
Assertively upsold alcoholic beverages, appetizers and desserts.
Promoted and endorsed the company to bring in new business.
Assisted co-workers whenever possible.
Carefully pulled out guest chairs, placed clean and current menus in front of guests and recorded accurate drink orders.
Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
January 1996 to July 1998
King's Restaurant Canonsburg, Pa
cashier
Completed opening and closing checklists according to set standards.
Efficiently paid out guests upon them leaving the restaurant.
Politely inquired about their satisfaction upon leaving the restaurant and invited them back.
Maintained high standards of cleanliness and sanitation.
Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance.
Folded napkins throughout the day to maintain an adequate supply.
Greeted guests in a pleasant and courteous manner.
Provided high quality service.
Education
2001 Art Institute of Pittsburgh Pittsburgh, Pa
Associate of Arts graphic design and photography
1998 Canon Macmillan HS Canonsburg, Pa
High School Diploma basic
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