Sales Customer Service
Resume:
Email address
*************@***.***
First Name Middle Last Name Suffix Maiden Name
Colleen M Gallagher
N/A Gries
Work Phone & Ext Toll Free Phone Fax Phone Home Phone
Cell Phone Pager Personal Web Site Address
Secondary E-mail
Address City, State
Zip
1393 Plymouth Road Bridgewater NJ 08807
Month/Year Hired Month/Year Left Total Years with Company
Jun 1981May 1992 11
Office Division Title
Metro New York ConsultingSenior Manager
Country Other Employment Details
(Previous positions, duties, or fun info)
United States
Spent 4 years in the Audit Division; then moved to Change Management Division located in
Andersen Consulting. After leaving Andersen, moved on to Pepsi Cola, Inc. in their Human
Resources Department. Two years later, became the COO of a Human Resources software
company. I subsequently sold the business for the owner and then became self-employed,
specializing in training development. I currently spend my time volunteering for a number
of organizations.
Company Name Position
Company Web Site
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Company Size (employees) Est. Company Revenue Industry
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Do you hold any professional certifications?
(Separate with commas)
Other Current Employment Details
(Description of Position)
Birthday Marital Status Spouse's Name Anniversary
May 24 Married James Gallagher
Children's Names & Ages
Matthew--12
c Copyright Andersen Alumni Association 2012. All Rights Reserved.
CGRESUME20093.DOC
COLLEEN M. GALLAGHER
Home: 908-***-****
1393 Plymouth Road Cell: 908-***-****
Bridgewater, New Jersey 08807 E-mail: *************@***.***
SUMMARY
Dynamic, results-oriented executive with a proven ability to conceptualize, develop and
deliver programs that allow companies to achieve maximum efficiency. Profit driven with
strong interpersonal and team building skills and significant project management
experience.
EXPERIENCE
Self-Employed, Consultant1995 - Present
Consulting with Fortune 1,000 and not-for-profit organizations in the areas of strategic
planning, human resource strategy, employee development and change management.
Managing a 5 person project team in the design and implementation of a marketing plan and
related marketing materials for 35 primary and secondary schools in the Diocese of
Metuchen.
Directed a 6 person project team in the development and implementation of a strategic
plan, a communication plan and new programming for St. James Elementary School, which
increased school revenues by $.6MM.
Designed, developed and instructed a one day supervisory training program for 75 managers
at Pepsi-Cola, Inc.
Conducted a review of human resource policies and practices and completed a training
needs analysis for the Billing function at Quest Laboratories.
Managed a 5 person project team in the development and implementation of a student/alumna
mentoring program for the School of Business and Leadership at Wilkes University. Program
will be implemented University-wide in 2009.
Designed, developed and implemented a development planning process and associated
materials for 350 employees at Apprise, a business unit of XEROX.
Conducted 10 sessions of development planning training for KPMG Peat Marwick.
HRSoft, Inc., Morristown, NJ 1993 - 1995
A $6MM designer, developer, marketer and supporter of ExecuTRACK(, a Human Resource
Planning System, that is used by over 1,000 corporations and other organizations
throughout the world.
Chief Operating Officer
Responsible for developing and implementing sales, finance, human resource and consulting
practices and procedures to position HRSoft as it rolled out new products and services.
Directed 15 professionals. Responsible for system-wide sales of $4MM and an internal
budget of $2.2MM. Reported to the Board of Directors and the Chairman, Chief Executive
Officer.
Re engineered the sales function. Developed and implemented sales and customer service
policies, practices and measures, which resulted in $.5MM in new business.
Authored Results-Based Development, a methodology used to track the connections between
business results and individual performance and used to design development experiences
that help organization s achieve business results.
Pepsi-Cola Company, PepsiCo., Somers, NY 1991 - 1993
A $9.0 billion beverage company which manufactures, markets and distributes soft drinks,
juices and new age beverages.
National Applied Training and
Communications Manager1991 - 1993
Responsible for planning, designing, developing and implementing training and
communication programs for 30,000 Pepsi-Cola North American employees. Directed 10
professionals. Managed a budget of $30MM.
Directed a 60 person project team in the plan, design, development and implementation of
500 hours of instructor-led, computer-based training and multimedia training programs for
4 re engineering projects, which affected 22,000 employees and reduced costs by over
$200MM for the Company.
Designed a training reinforcement tool for 6,000 managers, which helps managers prepare
their employees for training and communicates a process for managers to use to support
their employees as they use their new skills on the job.
Accenture (formerly Andersen Consulting), New York, NY 1981 - 1991
A $3.0 billion information technology-consulting firm providing services in systems
building, systems integration, change management services, technology services and
strategic services.
Senior Manager, Change Management Services1989 - 1991
Responsible for identifying and executing major organization change and technology
assimilation projects within various industries.
Managed a 10 person project team in the design, development and delivery of a 70 course
instructor-led training curriculum for a new IBM tax collection system, which increased
New York City revenue collection capabilities by 50%, and generated revenues of $2.2MM for
the Firm.
Directed an 11 person project team in the design and development of a 20 course computer-
based and instructor-led training curriculum for an AT&T internal billing system, which
increased the timeliness and accuracy of monthly billing charges, generating Firm revenues
of $1.2MM.
Designed and launched a sales campaign for 17 management development, accounting and
auditing courses, which included direct mail, cold phone calls, networking and promotional
events, which resulted in revenues exceeding budget by 60%.
EDUCATION
B.S. Accounting Wilkes University, Wilkes-Barre, PA Graduated Cum Laude
Attended and instructed over 1,200 hours of Leadership Development, Performance
Development, Advancement, Marketing, Grant Writing, Accounting and Auditing professional
training programs.
AFFILIATIONS
Board Member, Diocesan Catholic Education Commission
Trustee Emeritus, Wilkes University
Board Member and Past President, Wilkes University Alumni Association
Past President, St. James Home and School Association
COLLEEN M. GALLAGHER Page
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