Customer Service Human Resources
Resume:
Knieshia N Morris
Email: ********@*********.***
Address:
City: CHARLOTTE
State: NC
Zip: 28206
Country: USA
Phone: 704-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Detail-oriented Human Resources Specialist with excellent analytical skills and HR experience in benefits, payroll and leave management.
Educational Background:
High School Dipolma from West Charlotte High, Charlotte NC 1/2001 to 6/2000 (high school curriculum)
Job History / Details:
Summary
Detail-oriented Human Resources Specialist with excellent analytical skills and HR experience in benefits, payroll and leave management.
Highlights
Customer Service
Employee benefits
Time and Attendance
Payroll/Compensation
COBRA
Leave Management
Short-Term Disability Compensation
Strong leadership and interpersonal skills
Ability to multi-task a variety of responsibilities
Excellent organizational and planning skills
Advanced internet skills
PC literate and capable of learning new systems
Accomplishments
Coordinate events for HRSC Fun Committee and HRSC Community Support team.
Volunteered to assist with QE queue management, UAT testing on HR tools and systems such as Time Tracker.
Increased productivity by submitting approved changes to Leave Management Information Release 2012.
Mentor for new hire team members in Human Resources Service Center and Leave Management.
Experience
March 2012 to Current
Wells Fargo Charlotte, NC
Human Resources Specialist
Assist with Wells Fargo leave of absence policy interpretation and process.
Perform Case Intake Consultant duties completing steps to report new medical, personal, or job search leaves for employees and managers.
Designate FMLA eligibility and availability for employees and managers.
Confirm receipt of FMLA request forms and approval status with employees and manager.
Update job data for employees returning to work from leave of absence.
Explain Leave Billing process and review bill notices with employees on unpaid leave of absence.
October 2008 to March 2011
Wachovia Charlotte, NC
HR Customer Service Representative 2
Level 2 representative in Compensation, Benefits, Time and Attendance, Polices and Programs, and Annual Enrollment.
Answer incoming phone calls from Wachovia and Wells Fargo team members.
Handle average of 700 calls per month.
Qualified Events trained to assist with mid-year changes to health plans.
December 2007 to October 2008
Hewitt Associates Charlotte, NC
Customer Service Associate
Process Annual Benefits Enrollment.
Send vendor update requests to carriers for coverage changes.
Assist with questions on Health and Welfare coverage for retired Wachovia employees.
Education
2000 West Charlotte High Charlotte, NC
High School Diploma
Affiliations
Member of Hands On Charlotte Volunteers
Contact this candidate