Project Manager Customer Service

Natalie Rolling-Edlebeck

Email: ********@**********.***

Address:

City: Houston

State: TX

Zip: 77095

Country: USA

Phone: 832-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly organized and meticulous Executive Administrator with over 20 years of diverse managing skills for a broad-range of staff and clients, combined with powerful presentation skills, a disciplined approach to the task at hand and the innate ability to anticipate potential obstacles.

Educational Background:

High School Dipolma from University of Oklahoma, Norman OK 1/2001 to 5/2002 (Human Relations)

High School Dipolma from University of Oklahoma, Norman OK 1/2001 to 10/2012

High School Dipolma from Sam Houston State University, Norman OK 1/2001 to 10/2012

Job History / Details:

Career Overview

Highly organized and meticulous Executive Administrator with over 20 years of diverse managing skills for a broad-range of staff and clients, combined with powerful presentation skills, a disciplined approach to the task at hand and the innate ability to anticipate potential obstacles.

Skill Highlights

Travel administration

Project Management

Organized and Detailed

Leadership/communication skills

Human Resources management

Strategic Objective

Leadership/communication skills

Supply Chain Management

Supply Chain Risk Mitigation

Distribution Management

Team Building

Departmental Operations Management

Team Leadership

Training and Development

Cross Cultural Communications

Experienced in Interpersonal Skills

Motivation techniques

Problem Resolution

Conflict Resolution

Staff Development

Safety and Risk Management

Strong collaborator

Consistent work history

Computer proficient

Petroleum Operation

Supervisory experience

Government Top Secret Security Clearance

Core Accomplishments

Leadership

Served as key contributing member to Leadership teams for over 20 years.

Supervision

Supervised sections with multi-cultural personnel from various countries.

Staff Development:

Trained staff in from staff estimates, developments and decision briefs for upper management approval.

Customer Service:

Ensured superior customer service by reducing customer wait time; adjusting the standard operation procedures during semi/annual reviews to accommodate the overall mission and objectives while meeting the needs of clients.

People Management:

Team Building

Promoting diversity

Training and promoting within the internal organization for success

Promote positive communication through feedback and back briefs

Weekly staff meetings

Financial Management:

Managed budgets from $40K to $15M

Professional Experience

June 2011 to October 2012

United States Army Reserve Officer Training Corps (ROTC) 5th ROTC Brigade w/duty Prairie View, Texas

Chief Executive Officer

Professor of Military Science, Chief Executive Officer and Department Head of an Army ROTC program of 116 students and 9 staff members. Primarily responsible for training, developing, mentoring, and commissioning future leaders in the Army Forces of America.

May 2009 to May 2011

United States Army 7th Signal Brigade Mannheim Germany w/duty in Bagram Afghanistan, Hessen

Senior Administrator

Senor Logistics Administrator administered the property management program throughout the Signal Organization n Bagram Afghanistan. Managed highly complex property control systems of Signal Electronics. Served as the coordinator and supervised the acquisition efforts of mission readiness throughout Afghanistan and Iraq for future rotations.

May 2007 to May 2009

United States Army 10th Area Support Group Okinawa Japan w/ duty in Manila Philippines

Department Head

Department Head for a Petroleum Fixed Pipeline Terminal Operation Organization. Reviewed resources and logistical plans, programmed future activities. Lead planner for catastrophic contingency fueling operations with host country implementing and validating support agreements between the United States Armed Forces and the Okinawan Government. Served as the Lead Joint Site Surveyor for logistical requirements for operations in support bilateral relations with the United States Pacific Command and the Republic of Philippines.

May 2006 to April 2007

United States Army-Command and General Staff College Fort Leavenworth, Kansas

Military Student Graduate School

Graduate level program; Intermediate Level Education. Successfully accomplished instrumental tools required to serve as a Logistics Joint Planner and future senior leader in the United States military. Integrated the importance of working with multi-nations and sister services United States Air Force, Navy, and Marine Corps.

March 2006 to September 2006

Harmony of Kenosha Kenosha, WI

Patient Care Assistant

Escorted patients to and from residents in Assisted Living Facility to Dining Facility. Assisted residents with daily activities to improved and sustain quality of life.

April 2005 to May 2006

United States Army Fort Sheridan, IL

Program Manager

Senior Logistics Trainer and Contracting Officer Representative for a United States Army Reserve Battle Simulation Organization. Primary planner for realignment of property accountability; life-cycle replacement, and logistics acquisition.

May 2003 to April 2005

United States Army 51st Maintenance Battalion Mannheim Germany w/duty in Balad Iraq, Hessen

Administrator

Supervised an organization of 128 personnel from various disciplines and job skills. Organized and executed the production of 58M gallons of fuel and 750M gallons of water throughout Iraq. Managed a Supply Support Activity of over 5,000 lines of supply products. Served as the primary executive for all equipment returning into retrograde and excess property of units returning from combat operations. Managed 75 Heavy Variant Rough Terrain Cargo Handlers (MHE) and forklifts. Transported equipment from Kuwait throughout Iraq. Maintained positive communication flow with contract support, Department of Defense personnel, and United States military forces. Returned from combat operation without any personnel losses.

May 2002 to April 2003

United States Army 51st Maintenance Battalion Mannheim Germany w/duty in Vicenza, Italy, Hessen

Project Officer

Served as the Project Manager and Executive Agent for equipment adopted into the Orph-Maintenance Program. Established and lead teams in the community logistics life-cycle management program. Worked directly with Army Material Command and Army tank Automotive and Armament Command. Escorted and safely transported security systems and equipment valued in excess of $15M with the support of the Global Tracking Network from Mannheim to Vincenza Italy. Primary Fleet Manager for the Organization.

September 2000 to April 2002

United States Army Intelligence and Security Command Darmstadt Germany w/duty Pristina Kosovo

Manager

School trained Counter-Intelligence and Security Manager for Intelligence Security Command. Processed and validated clearance for personnel within the Military Intelligence organization. Human capital planner, training and development. Worked with customers and organizations to identify their intelligence requirements, assessed organizational conditions and determined vulnerabilities of strengths and risks.

January 2000 to August 2000

United States Army Military Intelligence Fort Huachuca, AZ

Military Student Military Intelligence

Implemented the importance of Military Intelligence systems with Logistics requirements. Improved the readiness of requirements for the Military Intelligence community resulting in reduced customer wait time and validating innovative logistical requirements in the Army property management system. Learned the importance of producing intelligence requirement to support organizations to include the Federal Bureau of Investigation, Counter-Intelligence Agency, and the Defense Intelligence Agency.

February 1995 to December 1999

United States Army 104th Military Intelligence Battalion Fort Hood, Texas

Project Manager

Served as a Military Intelligence Administrator liaison for upgrade of Military Intelligence system that interfaced with the Future Battle Command Systems. Served as the Executive Officer's representative for system upgrade and life-cycle replacement. Primary coordinator for training and validating personnel on occupational skills.

September 1994 to February 1995

Georgia Independent School District Hinesville, GA

SubstituteTeacher

Substitute Teacher for a 3rd grade classroom. Innovative ideas and active teaching methodologies allowed students to learn in a safe environment resulting in excellent scores on the Basic Skills Proficiency testing.

July 1991 to August 1994

Sam Houston State University Huntsville, Tx

Undergraduate-Student

March 1994 to July 1994

Ella Smither Geriatrics Rehabilitation Center Huntsville, Texas

Receptionist

Receptionist week-end for Ella Smith Geriatrics Rehabilitation Center. Coordinated clerical activities served as a greeter and arranged meeting, updated student handbooks. Served as the assistant to the Assistant Long Term Care Administrator.

January 1992 to June 1993

Huntsville Memorial Hospital Huntsville, Texas

Patient Administration

Served in the Business Office as a Patient Administrator. Learned the billing and claims of inpatient care. Worked additionally in the Emergency Room as a Patient Administration Registration clerk.

May 1987 to August 1991

United States-Army Fort Campbell, Kentucky

Team Worker

Logistics team member responsible for life-cycle replacement.

May 1986 to April 1987

Academy Sporting Goods Houston, Texas

Store Worker

Customer service representative and cashier for Academy Sporting Good store.

March 1985 to May 1986

Bayou Manor Presbyterian Center Houston, Texas

Patient Care Associate

Patient Care Associate. Served in the Dining Room and on the residents dining floor. Served dinner to the residents of Bayou Manor and delivered trays to their residents upon request. Spent many days volunteering assisting residents with flowers and day to day activities.

Education

2008 University of Wisconsin Madison, WI

Certificate Long Term Care Administration

Continuing Education

2002 University of Oklahoma Norman, Oklahoma

Master of Fine Arts Human Relations

1994 Sam Houston State University Huntsville, Texas

Bachelor of Arts Speech Communication

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