Customer Service Representative

Catherine Mattingly

Email: ********@********-*****.***

Address:

City: Arlington

State: TX

Zip: 76013

Country: USA

Phone: 918-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer-focused Representative with a capacity to troubleshoot issues to ensure customer satisfaction.Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Resourceful customer service agent who consistently meets and exceeds productivity goals. Skilled customer service representive committed to addressing customer concerns with speed, accuracy and professionalism.

Educational Background:

High School Dipolma from Flour Bluff High, Corpus Christi TX 1/2001 to 5/1990 (high school diploma)

Job History / Details:

Summary

Customer-focused Representative with a capacity to troubleshoot issues to ensure customer satisfaction.Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Resourceful customer service agent who consistently meets and exceeds productivity goals.

Skilled customer service representive committed to addressing customer concerns with speed, accuracy and professionalism.

Highlights

High customer service standards

Skilled in call center operations

Employee relations specialist

Service solutions expert

Adheres to customer service procedures

Strong problem solving ability

Troubleshooting skills

Multi-line phone operation proficiency

Dedicated to process improvement

Exceptional work flow management

Conflict resolution proficiency

Devoted to data integrity

Strong problem solving aptitude

Experience

July 2007 to October 2011

Coca-Cola Enterprise Tulsa, OK

Customer Service Rep/ Retention Rep

I held a position in inbound and outbound calls for high volume established business customers. I placed all sales orders and service request for equipment, either order new equipment or having old equipment repaired. I was the contact for the customer therefore providing the customers with products that would best fit their portfolio, which consisted of cross, up-sell, and all product availability.

I lastly held a position in the retention department which consisted of maintaining high risk customers. I provided the customers with gross net-worth and available programs that would help assist to customers to maintain a working business relationship.

January 1999 to July 2007

First Data Corporation Tulsa, OK

Customer Service Rep

I held a customer service position with Concord that consisted of providing customer with all monthly statement inquiries. I provided the customer with statements via fax, email, or mail. This also entitled being able to work at a fast but accurate pace to provide the client with transaction history while they were servicing their customers.

I also held a terminal support position which entitled building the customer terminal profile which allowed the customer the ability to process all EBT,Debit, gift cards, and all major credit cards for all states that applied. In this position I would have to walk the customers through programming and trouble shoot the credit card terminals over the phone.

I was also cross trained in American Express card replacement, activation, and any and all statement information.

Education

1990 Flour Bluff High Corpus Christi, TX

High School Diploma

1990 Flour Bluff High Corpus Christi, TX

High School Diploma

Contact this candidate