Customer Service Data Entry

Le Chong

Email: ********@***********.***

Address:

City: Oceanside

State: CA

Zip: 92057

Country: USA

Phone: 760-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Detail-oriented student with strong technical skills and the ability to learn concepts quickly.Highly organized legal secretary with extensive office administration, client interface and legal document development experience. Proficient with experience in the legal industry. Enthusiastic and well-organized with solid background in data entry, schedule management and event planning.

Educational Background:

High School Dipolma from Palomar Community College, San Marcos CA 1/2001 to 8/2012 (Legal Studies)

Job History / Details:

Summary

Detail-oriented student with strong technical skills and the ability to learn concepts quickly.Highly organized legal secretary with extensive office administration, client interface and legal document development experience.

Proficient with experience in the legal industry. Enthusiastic and well-organized with solid background in data entry, schedule management and event planning.

Highlights

Certified in MS Office, including Word, Excel, and Outlook

Administrative support

Meeting deadlines

Schedule management/calendaring

Legal administrative support

Filing and data archiving

Critical thinking

Data entry

Self-starter

Meets/exceeds goals

Typing 85 WPM

Attention to detail

Team liaison

Spreadsheet development

Telephone skills

Client Relations

Accomplishments

Completed 4 hours of training for the continuing education coursework on Using TrialDirector Software - Courtroom Technology [Beginning].

Certified on January 14, 2012 at Grossmont-Cuyamaca Community College District

Completed an additional 4 hours of training on Using TrialDirector Software - Courtroom Technology [Advanced].

Certified on January 21, 2012 at Grossmont-Cuyamaca Community College District

Completed 12 hours of legal education program entitled Civil Procedure presented Alexander's Legal Seminars & Publications

Certified on November 12 & 19, 2011

Operations

Collaborated with lawyers and paralegals to ensure smooth work flow and efficient organization operations.

Accountable for all operations of busy office, including ordering lunch and office supplies, copying documents, creating spreadsheets, responding to opposing counsel's discovery questionnaires, managing multiple phone lines, and responding promptly and professionally to e-mails.

Management Support: Ensured smooth operations by supporting executive team.

Calendaring: Planned all meetings and travel for leading attorney.

Research: Investigated and analyzed client complaints to identify and resolve issues.

Multitasking: Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Experience

June 2011 to September 2012

Law Offices of Alexander M. Schack San Diego, CA

Legal Secretary

Prepared folders and maintained records of clients.

Updated clients accounts and information on a daily basis.

Created databases and spreadsheets to improve inventory management and reporting accuracy.

Managed incoming and outgoing calls for busy law office.

Scheduled and confirmed appointments for entire office.

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, and legal research.

Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands.

Prepared witness, discovery, pleading, trial and exhibit binders for oral argument and depositions.

Supported a team of six attorneys with generating and filing of pleadings, motions and various court documents.

March 2010 to June 2011

Ashley Furniture Home Store San Marcos, CA

Cashier/Customer Service

Earned management trust by serving as key holder, responsibly opening and closing store.

Described product to customers and accurately explained details and care of merchandise.

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

Computed accurate sales prices for purchase transactions.

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

Assisted customers in person and via telephone.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Assisted customers with store and product complaints.

Guaranteed positive customer experiences and resolved all customer complaints.

Accurately balanced cash drawer after every shift.

September 2008 to February 2010

Love Boat Sushi San Marcos, CA

Cashier/Hostess/Server

Greeted customers in the restaurant, took and rang up orders, handled payment and thanked customers

Filled beverage and ice dispensers

Greeted guests and sat them at tables or in waiting areas

Responsible for daily set up of seventeen stations

Located items requested by customers

Performed all transactions in a cordial, efficient and professional manner

Stocked bar with beer, wine, liquor, and related supplies

Took beverage orders from serving staff or directly from patrons

Took food orders and relayed orders to kitchens or serving counters

Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance

Education

Palomar Community College San Marcos, CA

Some College Coursework Completed, Liberal Arts Legal Studies

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