Customer Service High School

BRANDY N SORRELS

Email: ********@***********.***

Address:

City: AUSTIN

State: TX

Zip: 78758

Country: USA

Phone: 512-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Career Objectives Highly enthusiastic customer service representative with 4 years client interface experience.Dedicated and motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Garza High School, Austin TX 1/2001 to 5/2007 (MATH, English)

High School Dipolma from, Austin TX 1/2001 to 10/2012

Job History / Details:

Career Overview

Career Objectives

Highly enthusiastic customer service representative with 4 years client interface experience.Dedicated and motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Type 35-40 wpm, Able to lift 45 pounds, able to Visual merchandising proficiency

Strategic sales knowledge

Inventory control familiarity

Telephone inquiries specialist

Store maintenance ability

Sharp problem solver

Exceptional communication skills

Fast learner

MS Windows proficient

Listening skills

Strong organizational skills

Multi-line phone usage

Credit card processing

Shipping and receiving

Cash flow management

Accomplishments

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Inside Sales

Met and exceeded quotas generating 65 calls per day on leads for software maintenance renewals.

Served as communication link between engineering consultants, MIS management and staff.

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Cashier

Achieved highest number of new credit accounts opened within one-month period.

Telephone Service

Professionally processed 80 calls per day, providing information and service to ensure customer satisfaction.

Work Experience

January 2011 to 10/3/2012 12:00:00 AM

GM Minacs AUSTIN, Texas

Teir 1/Teir 2/ Legal correspodence

Teir 1/Teir 2 -When a customer experiences a manufacturing defect on their vehicle, We make the claim and work with their customer until their concerns where resolved .

Legal correspondence agent-Will try to settle with the customer before the customer pursues further action against the company b

October 2009 to April 2010

Harte Hanks Austin, Tx

Tech support agent

Assisted customers with hooking up their samsung devices or sending in defective units by creating a warranty claim and getting them to send their devices back to the manufacturer

January 2009 to October 2009

Intergrated Human Capital AUSTIN, Texas

Rescan

Rescan,data entry, indexing,file prep.

October 2007 to November 2008

BERNARD C HARRIS Austin, Texas

SALES REP/ASSOCIATE

Made sales on inbound and outbound calls and provided customer service.

December 2005 to March 2006

HEB Austin, Texas

Cashier

Stocked store and operated the cash register.

Also bagged groceries and assisted customers with helping with carrying it out for them

Educational Background

Garza High School Austin, Texas

High School Diploma

High school diploma

Aug 2007,

GED

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