Customer Service Manager

Joseph Sanders

Email: ********@*********.***

Address:

City: Moore

State: SC

Zip: 29369

Country: USA

Phone: 910-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Skilled Electronics Repairer/Maintainer with experience in the Avionics industry. Familiar with Computer Networking Administration. Detail-oriented Repair Shop Supervisor with strong educational background in Electronics, supported by field research and professional work experience in Radar Theory and Electronics Repair. Experience with computer aided design (CAD) Seasoned Quality Control Supervisor with more than 10 years in customer service and technical troubleshooting. Skilled Operation Manager with solid experience managing all levels of multiple projects including budgeting and administration.

Educational Background:

High School Dipolma from Thomas Edison State College, Trenton NJ 1/2001 to 9/2012 (Electronics Engineering)

Job History / Details:

Professional Profile

Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Skilled Electronics Repairer/Maintainer with experience in the Avionics industry. Familiar with Computer Networking Administration.

Detail-oriented Repair Shop Supervisor with strong educational background in Electronics, supported by field research and professional work experience in Radar Theory and Electronics Repair.

Experience with computer aided design (CAD)

Seasoned Quality Control Supervisor with more than 10 years in customer service and technical troubleshooting.

Skilled Operation Manager with solid experience managing all levels of multiple projects including budgeting and administration.

Qualifications

Strong leadership abilities

Analytical and critical thinker

Skilled in HTML, HTTP and IP

MS Office proficiency

Document management

Web content management

Creative problem solving

Network/server maintenance

Knowledgeable of quality control standards

Electronic computer systems

Expertise in troubleshooting electronic systems

Diagnostic testing

AC and DC motor drives

Expertise in digital circuitry

Relevant Experience

Trained and mentored 8 junior personnel in preventive and corrective maintenance and troubleshooting procedures.

Served as an expert in troubleshooting and repairing state-of-the-art electrical and electronic systems on more than 10 Radar Systems over a 10 year period.

Maintained more than 100 pieces of electronic equipment valued in excess of $16,000,000.

Testing, Evaluation and Analysis:

Tested equipment to ensure compliance.

Analyzed data and provided recommendations which resulted in adoption of new cost-saving equipment.

Test/Measurement Equipment

Expert proficiency is using Oscilloscope, Frequency counter, Logic analyzer and Spectrum analyzer.

Quality Assurance

Served as technical support representative for military Radar equipment programs, ensuring proper handling and product quality performance.

Resolved quality operational issues for distribution to and from both Iraq and Afghanistan.

Computer Proficiency

Used Microsoft Excel to develop inventory tracking spreadsheets turning in excess parts and saving the Army over $7,000,000.

Experience

March 2002 to September 2012

US ARMY Fort Bragg, NC

Senior Radar Supervisor

Served as a Radar Repairer Supervisor in a field level support of an Avenger/SLAMRAAM Battalion performing field and organization level maintenance on multiple Sentinel Radar Platforms.

Was responsible for coordinating, directing and managing unscheduled and scheduled field maintenance on four AN/MPQ-64 (Sentinel Radar) as well as responsible for the individual and collective training, professional development, health, welfare and mentorship of eight junior enlisted Soldiers.

Maintained and accounted for tools and equipment in access of $6,000,000.

Education

Thomas Edison State College Trenton, NJ

Bachelor of Science (working towards completing) Electronics Engineering

Enrolled while on Active Duty in the Army and making significant progress towards graduation while maintaining a 3.5 GPA.

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