Customer Service Sales Representative

Latashia Perry

Email: ********@******************.***

Address:

City: Oakland

State: CA

Zip: 94605

Country: USA

Phone: 510-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

5 years of progressive experience in customer service and support Extremely hardworking and dedicated Self-motivated, able to set priorities, ability to take initiative and see a job through Highly developed sense of integrity and commitment to customer satisfaction and a team player. Excellent communication skills Well organized with a great appreciation of work ethics

Educational Background:

High School Dipolma from Kaiser Permanente School of Allied Health Science, Richmond CA 1/2001 to 6/2007 (Phlebotomy)

Job History / Details:

Objective

My objective is to obtain a challenging permanent position that will allow me to utilize my knowledge and experience in customer relations. And that encourages professional growth

Career Overview

5 years of progressive experience in customer service and support

Extremely hardworking and dedicated

Self-motivated, able to set priorities, ability to take initiative and see a job through

Highly developed sense of integrity and commitment to customer satisfaction and a team player.

Excellent communication skills

Well organized with a great appreciation of work ethics

Work Experience

April 2011 to Current

Wells Fargo Concord, CA

Customer Service/ Sales Representative

Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information.

Guaranteed positive customer experiences and resolved all customer complaints.

Described product to customers and accurately explained details and care of merchandise.

Provided an elevated customer experience to generate a loyal clientele.

Guaranteed positive customer experiences and resolved all customer complaints.

Directed calls to appropriate individuals and departments. Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.

August 2008 to May 2011

T-Mobile Oakland, CA

Retail Sales Associate

Provided exemplary customer service and support by ensuring that each customer contact is a friendly, professional and supportive experience to accurately address the needs of the customer.

Ensured that customer issues are resolved efficiently

Providing product knowledge to customers and working as part of a team to meet individual and store objectives

Able to achieve a solid understanding of customer needs and business objectives.

Build customer confidence of customers by making the store experience interactive, engaging and reassuring

Educational Background

2007 Kaiser Permanente School of Allied Health Science Richmond, CA

Phlebotomy

Accomplishments

Completed 24 hrs of basic and 32 hrs of advanced didactic instruction

120 hrs of practical training and performed over 105 venipunctures and 12 skin punctures

Certifications

Phlebotomy Technician I (CPT1)

Identification # 607567

References

References available upon request.

Contact this candidate