Customer Service Sales

Debbie Spencer

Email: ********@**************.***

Address:

City: Lodi

State: CA

Zip: 95242

Country: USA

Phone: 951-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I have recently relocated, and am looking for a new position to further my career path. I am a dedicated customer service and sales representative, motivated to maintaining customer satisfaction and contribute to overall company success in a team-based environment.

Educational Background:

High School Dipolma from Long Beach City College, Long Beach CA 1/2001 to 6/1984 (Nursing/Marketing and Sales)

Job History / Details:

Career Overview

I have recently relocated, and am looking for a new position to further my career path. I am a dedicated customer service and sales representative, motivated to maintaining customer satisfaction and contribute to overall company success in a team-based environment.

Core Strengths

My previous experience includes, cashier, department head, assistant store manager, procurement, sales, marketing and pricing. I have also been a district trainer and safety coordinator.

I have strong client relations, both local and around the world.

Accomplishments

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Monetary Transactions

Handled cash, check, credit and automatic debit card transactions with 100 percentage accuracy.

Financial

Compiled inventory lists and worked with vendors for product pricing and special orders.

Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100 percentage accuracy rate.

Telephone Service

Professionally processed 80 calls per day, providing information and service to ensure customer satisfaction.

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Work Experience

December 1980 to February 2012

Kroger Cincinnati, Ohio

Retail Sales, Marketing, Procurement and Pricing

I began my career working in the stores, as I greeted customers to ascertain what each customer wanted or needed. I performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. I monitored cash drawers in multiple checkout stations, to ensure adequate cash supply. I ran the receiving department and accurately logged all daily shipping and receiving orders.

I maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. I maintained a weekly report, for the sales in the departments to track their success. I was able to handle the daily and weekly flow of scheduling and timekeeping. I replenished merchandise with ordering and stocking supplies, as well as building displays. I ensured superior customer experiences, by addressing customer concerns, demonstrating empathy, and resolving problems on the spot. I trained new employees by providing knowledge of specific store tasks and policies. I interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders, as well as pricing and product placement. I also took special orders in person and over the phone to generate additional revenue. I promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Sales were reported on a daily basis. I prevented store losses using awareness, attention to detail and integrity. I maintained a positive attitude to make customer's shopping experiences memorable and pleasant. I answered customer questions regarding store merchandise, department information and pricing.

Educational Background

1984 Long Beach City College Long Beach, Ca

Associate of Arts Nursing/Marketing and Sales

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