Customer Service Sales

Shanae Ollison

Email: ********@************.***

Address:

City: Sacramento

State: CA

Zip: 95822

Country: USA

Phone: 916-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Skilled Customer Service Associate committed to addressing customer concerns with speed, accuracy and professionalism. I am very energetic with strong time management skills who thrives in a fast-paced, dynamic environment. I am a very c ustomer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.

Educational Background:

High School Dipolma from International Academy Of Design and Technology, Sacramento CA 1/2001 to 10/2012 (marketing and merchanidising)

Job History / Details:

Summary

Skilled Customer Service Associate committed to addressing customer concerns with speed, accuracy and professionalism. I am very energetic with strong time management skills who thrives in a fast-paced, dynamic environment. I am a very customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.

Highlights

High customer service standards

Dedicated to process improvement

Conflict resolution proficiency

Exceptional workflow management

Strong problem solving ability

Ability to handle Large cash/check deposits

Top sales performer

Telephone inquiries

Experience with invoice processing

Excellent communication skills

Quick learner

Energetic work attitude

Proficient in cash management

POS systems expert

Fashion knowledge

Opening/closing procedures

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Consistently commended by superiors for resolving volatile customer situations quickly and courteously.

Experience

August 2007 to 10/1/2012 12:00:00 AM

Old Navy Elk Grove, CA

Customer Service Associate

Assisted customers in person and via telephone. Described product to customers and accurately explained details and care of merchandise.Earned management trust by serving as key holder, responsibly opening and closing store.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service. Cross-trained and provided back-up for other customer service representatives when needed.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Maintained cleanliness and presentation of stock room and production floor.Assisted customers with store and product complaints.Operated a POS system to itemize and complete an average of 40 customer purchases a day.Dedicated to continuously improving sales abilities and product knowledge. Developed new customer prospects by opening an average of 3-4 brand credit cards per shift.Replenished supplies, bags and other materials at each cash wrap.

Folded and arranged garments in attractive displays.

Recommended alternative items if product was out of stock.

Accurately balanced cash drawer after every shift.Developed reputation as an efficient service provider with high levels of accuracy.Monitored cash drawers in 8 checkout stations to ensure adequate cash supply.

Education

2013 International Academy Of Design and Technology Sacramento, CA

Associate of Arts marketing and merchanidising

I will soon be receiving my associates degree in marketing and Merchandising then immediately continuing on to receive my B.A.

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