Sales High School

Samantha Cumino

Email: ********@*****-*******.***

Address:

City: Melbourne

State: FL

Zip: 32935

Country: USA

Phone: 321-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dynamic experienced Server highly knowledgeable about FOH/BOH restaurant operations. Talented in creating a warm, friendly welcoming atmosphere for both patrons and co-workers. Certified with Serv-Safe and a confident trainer. I have been a unit aide and certified trainer for Denny's Restaurant for many years. I know the importance of up-selling and increasing the guest check. I am able to run shifts and manage people and keep a smile on my face! I am able to do more than one job code at once.

Educational Background:

High School Dipolma from Eau Gallie High, Melbourne FL 1/2001 to 7/1986 (general)

Job History / Details:

Summary

Dynamic experienced Server highly knowledgeable about FOH/BOH restaurant operations. Talented in creating a warm, friendly welcoming atmosphere for both patrons and co-workers. Certified with Serv-Safe and a confident trainer. I have been a unit aide and certified trainer for Denny's Restaurant for many years. I know the importance of up-selling and increasing the guest check. I am able to run shifts and manage people and keep a smile on my face! I am able to do more than one job code at once.

Highlights

Organized and efficient server

Highly responsible and reliable

ServSafe certification

Point of Sale (POS) system operation

Quick problem solver

Works well under pressure

Thrives in fast-paced environment

Exceptional interpersonal skills

Committed team player

Extensive hospitality background

Courteous, professional demeanor

Food and beverage specialist

High energy

High-volume dining

Upbeat, outgoing and positive

Guest relations professional

Mathematical aptitude

Cash handling expert

Food ingredients expert

Master of sales techniques

Food safety understanding

Up-selling capability

Accomplishments

Consistently rated "excellent" in feedback from customer surveys regarding server friendliness, promptness and attentiveness.

Experience

March 2009 to September 2012

Denny's Restaurant #7955 Melbourne, Florida

Server/Unit Aide

Consistently provided professional, friendly and engaging service.

Assisted guests with making menu choices in an informative and helpful fashion.

Skillfully promoted items on beverage lists and restaurant specials.

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

Appropriately suggested additional items to customers to increase restaurant sales.

Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.

Addressed diner complaints with kitchen staff and served replacement menu items promptly.

Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.

Quickly recorded transactions in MICROS system to deliver prompt service.

Regularly checked on guests to ensure satisfaction with each food course and beverages.

Routinely cleaned work areas, glassware and silverware throughout each shift.

Skillfully anticipated and addressed guests' service needs.

Consistently adhered to quality expectations and standards.

Demonstrated genuine hospitality while greeting and establishing rapport with guests.

Checked in deliveries and signed off on products received.

Received frequent customer compliments for going above and beyond normal duties.

Promoted and endorsed the company to bring in new business.

Assisted co-workers whenever possible.

July 2001 to February 2009

Denny's Diner #7581 Melbourne, Florida

Server/Unit Aide

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Displayed enthusiasm and knowledge about the restaurant's menu and products.

Appropriately suggested additional items to customers to increase restaurant sales.

Routinely supported other areas of the restaurant as requested, including cooking, dishwashing, and covering Management shifts.

February 1989 to June 2001

Shoneys Melbourne, Florida

Area Training Kitchen Manager

I was responsible for all the ordering of food and beverage for BOH. I hired and trained all new BOH staff. Throughout my years with Shoneys, I opened numerous new stores as a Trainer for BOH.

Education

1986 Eau Gallie High Melbourne, Florida

High School Diploma

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