Sales Customer Service
Resume:
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Ravi Patel
Ravi Resume
Ravi Patel
Bellerose, NY 11426 ***********@*****.***
Home: 718-***-****
Cell: 917-***-****
Dedicated executive professional with 10+ years of experience. Consistently achieve
record-high customer satisfaction rankings, improvements to the bottom line and turnaround
of underperforming operations. 8+ years of strong inside/outside sales experience. Master
of presentation using the proper research methods. Powerful closing ability with the
passion of gaining professional relationship with clients.
Exercise Physiologist with 5+ years of experience; instill a shared, enthusiastic
commitment to serve clients as an Exercise specialist and as a wellness coach. Lead by
example and ensure highest level of client satisfaction. Generating new client base by
advertising and marketing my services to major health and wellness centers. Services
rendered to all age population.
Areas of Expertise
Quality Assurance Specialist
Health Care Management
Customer Service Management
Orthopedic Consultant
Orthopedic Sales
Sales & Margin Improvement Teambuilding & Training
Cost-Reduction Strategies
Order Fulfillment
Professional Experience
Beacon Therapy Group PLLC Roslyn, NY 08/09 to Present
Quality Assurance Specialist, 08/09 to present
Clinical Service Coordinator08/09present
Systematic monitoring and evaluation of the various aspects of a project, service, or
facility to ensure that standards of quality are being met
Coordinator of New York Article 16 OMRDD, individuals with disability, treatment services
for 4 major Non for Profit services handling more than 50 settings and 400 consumers.
Coordinating consumer Insurance/benefits and approval of services via the State
department.
Member of Quality Assurance Committee providing guidance to improve the quality of
clinicians/staff support and overall improvement of the organization. Managing:
Nutritional, Psychological/Psychosexual, Physical Therapy, Occupational Therapy, Speech
Therapy and Recreation Therapy services.
Managing monthly, quarterly, semi-annual and annual financial budget. Management of
marketing and planning and conducting fund-raising events and
Focusing on improving services designed to meet the needs and expectations of the clients
and communities. Focusing on data measurements which are needed to analyze processes,
identify problems, and measure performances.
Recruiting, hiring, and training of new staff members and clinicians.
Exercise Physiologist for Article 16 services for the OMRDD population, focusing on
recreation therapy, strength training, functional training, ADL training, Gain training.
Lighthouse Therapy New York LLC, Bellerose, NY 05/06 to Present
Owner/Partner
Exercise Physiologist and wellness coach 05/06-Present
Comprehensive delivery of treatment services concerned with the analysis, improvement,
and maintenance of health and fitness, rehabilitation of heart disease and other chronic
diseases and/or disabilities, and the professional guidance and counsel of athletes and
others interested in athletics, sports training, and human adaptability to acute and
chronic exercise.
Examination and evaluation of new clients.
Counseling and assigning interventions. Focus on client specific needs and or necessity.
Training clients with in all age group; sports specific, recreation therapy, general
training, cardiovascular training, PNF training, strength training. Providing with
nutritional counseling and creating daily regimented diet as per client.
Providing top of the line servicing and guaranteed satisfaction and improvement in
overall function and daily activities.
Marquis HealthCare Inc. New York, NY 04/07 to 02/08
Orthopedic Sales Consultant for the New York Tri-State area, 04/07-02/08
Business to Business Sales of Orthotics: Braces, Splints, and Prosthetics in the New York
Metro Area. Achieving target sales and + monthly.
Cold Calling and sales of Orthotics and Prosthetics.
In-service to the major Hospitals, Nursing homes, and Outpatient Facilities in regards to
Marquis Orthotics:
o Topics: Contracture prevention and management, Gaining Range of Motion, reviewing
Neurological complications such as spasticity, rigidity, clonus, athetosis, and hyper
kinetic movement disorder.
Achieving increase in sales through assisting the sales team and building own accounts by
the means of working with existing clients/customers as well as identify new customer in
order to grow our territory.
Responsible for communicating with current and new customer accounts regarding a variety
of topics including product updates, changes to product portfolio and educational
programs.
Learning new selling skills and processes by coaching/mentoring support from Sales
Representatives and Managers.
Inphonic Inc. Long Island City, NY 02/01 to 07/06
Executive Sales Professional,
02/01-07/06
Customer Service/
Verification Manager, 03/05-06
Promoted to manager position to recruit, train and supervise 20+ customer service reps
and sales associates. Foster an environment in which guests enjoy high levels of service
and employees are motivated to deliver top performance. Manage front-end operations to
ensure friendly and efficient transactions online. Selected Contributions:
Won 'Service Excellence Award* for instrumental role in driving record-high sales
increases, propelling company to improve ranking from #10 in territory to #1 by 2005.
Reduced staff turnover by 10% in 2004, benchmarking a record-setting improvement in staff
retention due to the success of employee-development and morale-building programs
Advanced to increasingly responsible positions, culminating in management role with
oversight. Directed 20 employees and managed sales, inventory, merchandising and cost
controls. Maintained high standards in customer relation and sales and complied with
regulatory guidelines.
Elevated company's client-satisfaction index from 86% to 92% within two years; ensured
the swift resolution of customer issues to preserve customer loyalty while complying with
company policies.
Introduced training programs that enhanced employee performance and helped build a
motivated workforce.
Education and Training
Touro College of Business New York, NY 09/10-09/12
M.B.A. in Business Administration - Online
Long Island University Brooklyn, NY 05/04-05/06
B.S. in Health Science
Concentrating in Exercise Physiology and Adapted Education.
New York Technical College Brooklyn, NY 09/02 - 05/04
Completion of 60 Health Science credits
Contact this candidate