Sales Quality Assurance

Melissa nickola

Email: *********@********.***

Address: **** **********

City: Flint

State: MI

Zip: 48507

Country: USA

Phone: 269-***-****

Skill Level: Management

Salary Range: 60

Primary Skills/Experience:

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Educational Background:

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Job History / Details:

MELISSA NICKOLA

*********@********.*** 269-***-****

MARKETING & SALES MANAGER

Proven professional with a strong record in diverse industries, both business to business and consumer. Deliver keen market insights and consumer-driven product definitions that drive innovation, differentiation, and accelerated results within highly competitive and rapidly changing marketplaces. Driver and champion of transformational programs- able to gain sponsorship and build internal support at all levels and develop cross-functional projects in varying departments that deliver exceptional results. Proven expert in aligning strategy with organizational goals and interpreting the voice of the customer through insight and knowledge management.

Pursuing opportunities in the Flint, MI area

AREAS OF EXPERTISE

Strategic Planning, Market Research, Product Marketing, Multicultural Marketing, Market Segmentation, Branding, Advertising, Sales Management, Training & Development, Forecasting & Reporting

PROFESSIONAL EXPERIENCE

DISH NETWORK /ECHOSTAR LLC a Flint, MI 9/2011 - Present

Second largest United States satellite broadcaster, providing direct broadcast satellite services.

Account Manager-International Sales

Rapidly promoted through series of positions with increasing responsibility. Oversaw 150+ DISH retailer accounts across 11 Midwest States as well as facilitated relationships with various International Marketing Managers, Programmers, and top accounts. Collaborated with C-level management decision makers to implement sales growth strategies and execute corresponding marketing and business plans.

- Responsible for the Midwest territories International activations of 2 indirect sales channels

- Create and develop sales initiatives focused on new acquisition & retention as well as sales-growth strategies and sales goals for managed accounts within territory

- Maintained 95 a 102% of quota

- Expanded International business for DISH -10% within territory

- Created and facilitated 2011 Team Summit International Class & Trade Show booth for over 3,000 retailers, programmers and other attendees

Strategic Sales Territory Representative (1/2011-9/2011)

Fostered strong, long-lasting relationships with retail partners. Directed strategic training & development as well as quality assurance for 28 strategic retail locations and 2 national sales partners, averaging over 600 activations per month in Michigan and NE Indiana.

- Achieved between 98 -100% on quality assurance of managed partners

- Realized a 5% increase in affiliate sales

Regional Trainer (2010 a 2011)

Charged with creating and implementing new hire training for Field Sales Development organization consisting of 200+ representatives. Developed standardized training for all incoming new hires including job aids, new hire manual, expectations and business overview.

- Employee of the Month(1/2010 & 5/2010)

Field Sales Development Representative (2007 a 2010)

Managed 100+ DISH Tier B retailer accounts focusing on elevating Tier B retaileras to Tier A though grass roots marketing, events, co-op advertising and consistent up-training.

- Transitioned 10 Tier B Retailers to Tier A Status

- Employee of the Month (3/2008, 1/2009)

- Employee of the Year 2009

Account Executive (2006 a 2007)

Provided business to business inside sales support to a broad network of retailers and outside sales managers, servicing 100+ accounts processing orders of $100,000 daily.

- Managed 22 Regional Service Providers

- Assisted in the transition of closing of the Midwest sales office and expansion of Southeast office

University of Michigan a Flint 2006

Higher education institution in the U.S

Administrative Assistant

Counseled students on administrative support, scheduling & registering issues, processing of transcripts, verifications & subpoenas, and clarifying guidelines and procedures for current students and faculty.

- Knowledgeable of U of M administrative guidelines, processes and procedures

- Worked with students, faculty and management to resolve administrative issues to their resolution

Early Career

Marketing Intern a Momentum World Wide

Nanny a Highhouse Residence

PROFESSIONAL PROFILE

Education Bachelor of Arts in Telecommunication & Information Management

Western Michigan University a Kalamazoo, MI

Certifications RICHARDSON a Leadership Training

BEST Training

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