High School Manager

Joyce M Pichette

Email: ********@**************.***

Address:

City: Thomaston

State: CT

Zip: 06787

Country: USA

Phone: 860-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

First-level manager with 32 years experience in Telecommunications Industry. 13 years of managerial experience. Strong strategic-planning and people-management skills.

Educational Background:

High School Dipolma from Brookfield High School, Brookfield CT 1/2001 to 6/1978 (Business)

Job History / Details:

Executive Summary

First-level manager with 32 years experience in Telecommunications Industry. 13 years of managerial experience. Strong strategic-planning and people-management skills.

Core Qualifications

Background in Telecommunications

Staff training/development

Policy/program development

Consistently meet goals

Cross-functional team management

Professional Experience

October 2001 to Current

AT&T West Hartford, CT

Manager Quality M&P Process

Responsible for researching, developing, and supporting the Methods and Procedures necessary for service representatives in AT&T Wholesale Customer Care.

This includes both the ordering and billing processes for the Collocation Service Center, who are responsible for processing applications received from CLEC's to request Physical or Virtual space within an AT&T Central office.

Assists in the development of business requirements for the Collocation Database, including user testing.

Works in a team environment as well as independently.

Interfaces with various support organizations within AT&T.

January 1980 to November 2001

AT&T Waterbury, CT

Service Representative

Receives and handles residence customers requests over the telephone or by mail for orders to install, change, or remove items of service and equipment.

Provides customer service by discussing, investigating and resolving customer inquiries and complaints regarding rates, bills, services, policies and practices.

Contacts customers by telephone or written notice about overdue bills, makes decisions regarding payment arrangements and extensions of time on overdue bills.

Education

Brookfield High School Brookfield, CT

High School Diploma Business

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