Technical Writer Software
Resume:
CharlesRoby
Westminster, CO. **021
H: 303-***-****
C: 720-***-****
abouj6@r.postjobfree.com
Posted: 2/14/2012
Statistical Information:
Basic Instructors Training, Technical Writing ConceptsUS-Authorized to work in the US
Preferred:
Full-Time
Salary: Negotiable
Wont Relocate
Location:
US
Experience: 20 Years
Status: Employee
Available: 03/15/20
Desired Occupation: Technical Writer Communicator
Technical Writer with strong experience interacting with IT, Service Delivery, Service
Management, Project Management Teams, Marketing Teams and the processes related to these
teams.
Served as the senior or lead technical writer for the following projects:
Senior Technical Writer/Editor for the National Science Foundation Antarctic
Modernization Project
Senior Technical Writer/Editor for The Department of Defense Consolidation Initiatives
Senior writer for Peak Software Solutions Third-Party Software Enhancements
Lead Technical Writer/Editor for On Command Video Entertainment Systems Software
Development
Lead writer for Level 3 Communications Product Rollouts, Software Development and
training seminars.
Well-versed in researching, documenting and editing customer and business requirements,
creating business Use Cases and documenting IT, communications, manufacturing, business,
training and technical processes and procedures.
Extensive experience in documenting the software development lifecycle processes.
Security clearances held with previous employers included Secret and Q for the
Department of Energy, The Department of Defense, and the United States Navy (USNR).
Desktop Publishing Applications and System Experience:
Software Tools: FrameMaker 9.0, Structured FrameMaker w/XML, Microsoft 2007/2010 Office
Suite, SharePoint, Unified Modeling Language, Visio, PowerPoint, Adobe Acrobat, Photoshop,
EA Use Case applications software, Web Works Online Help application, Digital Photography
applications, SnagIT.
Systems: Windows NT, XP, Vista, Windows 7, and Macintosh platforms.Work Experience:
Mortgage Cadence, LLC Denver, CO
Technical Communications Analyst for Product Software Development, March 2011Present
Create Mortgage Cadence customer software documentation, User Guides, Administration,
Training and Installation Manuals, Release Notes and Summary Updates, based on Use Cases,
Requirements and design specifications.
Assist QA staff in the testing of quarterly product feature updates, new product and
feature rollouts.
Maintain all documentation versioning through the SVN and TFS SharePoint document
storage applications.
DISH Network, Meridian Business Park, Englewood, CO
Senior Technical Writer, IT Operations, October 2009March 2011
Acted as lead Technical Writer on Partner Relationship Management Projects for the DISH
Network IT department. Interview Subject Matter Experts and create software management
documentation for DISH Network applications and products.
Created Process Flow (swim lane diagrams) based on Requirements and Use Case
documentation for DISH Network products.
Interviewed IT and SA personnel to document various procedures and processes for
quarterly and new product releases.
Maintained and updated the IT Technical Writing Sharepoint site for all project
documentation.
Level 3 Communications, Broomfield, CO
Senior Technical Writer, Global Network Services, November 2007December 2008
Acted as
lead Technical Writer/Editor to evaluate customer requirements for Network
Operations personnel both in the United States as well as offshore technicians. Created
and delivered training materials for new hires and existing technicians based on customer
requirements and business needs.
Assisted in the creation of Use Cases for the IP solutions projects as directed by IT
and Marketing teams.
Create Process Flow (swim lane diagrams) based on Requirements and Use Case documents.
Established and managed relationships with internal clients and IT teams for products
and services provided by Level 3 Architectures and provided service-oriented architecture
for systems development and integration.
Interviewed TNOC and TSC Technicians to document the various procedures and processes
that are used to investigate and repair customer communication failures in the field.
Maintained and updated the Sharepoint and Wiki sites for all Service Assurance and
Procedural documentation.
On Command Corp/LodgeNet Entertainment, Denver, CO
Senior Technical Writer/Editor, Engineering & Manufacturing Division, May 2005November
2007
Worked with internal and external business clients as well as IT teams (Development,
Test, Project Mgmt, Business Liaisons) with the primary responsibility of defining and
creating Use Cases (Unified Modeling Language) and delivering detailed requirements for IT
projects.
Researched, gathered, compiled, and edited project specifications from the engineering
and manufacturing staff for the creation of OCC Software and Hardware Installation Guides,
Product User Guides, and Release Bulletins for On Command video, Internet and
communication products and services.
Performed QA testing for software and hardware testing and documented procedural steps
for the installation and use of all On Command hardware as performed by field installers.
Pragmatics, Inc., McLean, VA
ContractSenior Technical Writer/Editor, Denver Tech Center, August 2004November 2005
Acted as
Senior Technical Writer for consolidating Emergency Response Services at
several United States Air Force Bases with assistance by various DoD departments in the
areas of requirements gathering, creation of various documentation projects which included
IT Polices and Procedures, HEPA Policies and Procedures, Disaster Recovery Scenarios, and
shift procedures for the Emergency Response Centers at Tinker Air Force Base in Oklahoma
City, and at Philadelphia defense sites.
Authored Help Desk documentation for the Department of Defense based on requirements
submitted by the DOD and analysis of the existing processes and procedures maintained at
various United States Air Force facilities.
Raytheon Polar Services, Centennial, CO
Senior Technical Writer/Editor, SPSM and TS-NB Antarctic Polar Projects, January 2003August 2004
Gathered, documented and maintained the NSF Requirements Database for all South Pole
Modernization projects.
Authored and delivered all technical specification and UAT documentation for the South
Pole Modernization Project as well as the Telephone System and Network Backbone
Communications upgrades for the South Pole Elevated Station in Antarctica.
Provided QA testing documentation and results for hardware and software being shipped
to Antarctic site.
Maintained communications with telecomm teams and the National Science Foundation in
the Antarctic for all project timeline deliverables during the construction phases of the
TSNB project.
Peak Software Solutions/Clarent Corporation, Redwood City, CA
Lead Technical Writer, Telecommunications Software Development, Littleton, CO, August
1998September 2001
Worked with Fujitsu Corp. site personnel as the primary Senior Technical Writer and
Business Analyst for third-party software development and enhancements at the Fujitsu
Facilities in Plano, Texas.
Worked with multiple applications on enterprise-wide projects and gathered and compiled
information from the engineering and development staff for the creation and delivery of
Software and Hardware Installation Guides, Product User Guides, and Release Bulletins for
Clarent products. Supported development staff in documenting the software development life
cycle for new and existing software products.
Performed testing of software modules as directed by developers and QA team. Documented
test results and verified those findings with project leads. Documented GUIs from positive
testing results to User and Administration guides.
Education:
Community College, Denver, CO
Classes in English and Architectural Drafting and Design
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