Customer Service High School

Jennifer Dunlap

Email: ********@***********.***

Address:

City: Richardson

State: TX

Zip: 75080

Country: USA

Phone: 214-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic hospitality professional with 10 years in the restaurant industry and 8 years in resort properties.

Educational Background:

High School Dipolma from University of North Texas, Denton TX 1/2001 to 5/2008 (Rehabilitation Studies & Developmental Family Studies)

High School Dipolma from Collin College, Denton TX 1/2001 to 9/2012

Job History / Details:

Summary

Energetic hospitality professional with 10 years in the restaurant industry and 8 years in resort properties.

Highlights

Guest services

Event planning

Concierge duties

Front desk training

Adaptability and responsiveness

Service-oriented

Luxury guest services

Exceptional multi-tasker

Communicates effectively

Accomplishments

Led successful property-wide effort to increase guest overall quality and stay.

Won Hilton Brand employee of the month

Experience

June 2007 to September 2010

Hilton Suites Dallas North Dallas, Texas

Assistant Event Coordinator, Guest Service Associate

Propose new ideas to improve the event planning and implementation process.

Serve as liaison with guest on event-related matters.

Assist with managing on-site production.

Delegate tasks and ensure completion.

Complete Guest Satisfaction.

June 2006 to February 2007

Ryan & Company Dallas, Texas

Sales Coordinator

Coordinated all training classes.

Made travel arrangements, hotel accommodations, and itinerary's.

Planned all catering.

Organized all learning materials, seating, and work center activities.

Closed out all events with follow up evaluations.

November 2004 to March 2006

Westin Stonebriar Resort Frisco, Texas

Assistant Event Coordinator, Guest Service Associate

Assist with negotiations for space contracts and book event space, and arrange food and beverage layout.

Create and revised room layouts for each event.

Propose new ideas to improve the event planning and implementation process.

Serve as liaison with guest on event-related matters.

Assist with managing on-site production.

Prepare name tags, materials, notebooks, packages, gift bags, registration lists, seating cards, etc.

Close out all events as required.

April 2001 to August 2004

St Regis Monarch Beach, California

Wait staff/ Bartender

Ensured complete guest satisfaction while providing quality customer service.

Education

2008 University of North Texas Denton, Texas

Bachelor of Science Rehabilitation Studies & Developmental Family Studies

Prepared to support consumers with disabilities in achieving their life's goals through actualizing each individual's full human potential.

Course work included: Microcounseling, Substance Abuse & Rehabilitation, Disability & Society, Aspects of Disability, Case Management, Rehabilitation Services, and Employment Services.

2006 Collin College Plano, Texas

Associate of Arts Hospitality Management & Event coordinating

Attaining the fundamentals of business management as well as develop skills that pertain to hospitality and tourism.

Course work included: Business math, Customer service, Tourism geography, Accounting, Hotel reservations systems, Convention marketing, Hospitality law.

Affiliations

The National Scholars Honor Society Magna Cum Laude.

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