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Training Customer Service

Location:
Detroit Lakes, MN
Posted:
September 27, 2012

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Resume:

JeffAafedt.com

Reference

Community Service

Hobbies

Certificates and Awards

Jeff Aafedt

*** **** ****** ******, ******* Lakes, MN 56501 Email: **********@*****.***

Objective

Leverage extensive experience in instruction, safety, training, compliance and marketing

as a team member of an organization, striving to exceed goals and objectives related to

safety, training and sales.

Core Competencies

Regulatory Compliance-Training and Evaluation- Problem Solver-Time Management-

Multitasking

Attention to Detail-Technology-Strong Computer and Internet Skills-Social Media-

Communication Skills-OSHA/Safety-Performance Evaluation

Education Experience

North Dakota State University, B.S. Business Administration

Currently enrolled in University of Mary graduate level Human Resource Management

Program, online, anticipate completion August 19, 2011

Completed University of South Florida, OSHA 30 Hour general industry course, North

Dakota, Minnesota

CDL-A, Forklift Train the Trainer Certified N.D. WSI

Defensive Driving Instructor, Professional Truck Driver-National Safety Council

Awards and Commendations

Air Force Commendation Medal (2)

Air Force Achievement Medal

Air Force Academic Achievement Award

Top Producer New York Life, 2009 Rookie of the year, New Org agent of the year and

Investment Annuity leaderProfessional Experience

Magnum Fargo, ND, May 2011-PresentSafety and Driver Relations Coordinator

Create and conduct weekly driver orientation classes for new company drivers. Training

curriculum consists of educating drivers on the topics of defensive driving, hours of

service, CSA, forklift operations, Hazardous Materials, Electronic logging and tractor

vehicle inspection procedures.

Create, conduct and administer quarterly safety training for Over the Road, LTL and

Dedicated truck divisions using a variety of materials and delivery methods that include

specially created multi-media. Topics include defensive driving, Hours of Service,

Electronic Logging, Hazardous Materials, CSA and FMCSA rules and regulations.

Created a forklift training program for all current and newly hired Warehouse employees

aimed at increasing safety awareness, adhering to OSHA requirements and increasing

workplace safety.

Created a company chocking and blocking policy aimed at reducing Forklift loading and

unloading incidents and accidents.

Created a company driver discipline policy aimed at improving company CSA ranking with

the FMCSA.

Monitor, supervise and enforce driver discipline policy for all company drivers

pertaining to CSA compliance.

Assist in driver recruiting, road test and accident retraining

New York Life Insurance- Fargo, ND, October 2008-October 2010Financial Services Professional

Interview families, businesses and individuals to evaluate and determine retirement,

college and insurance planning needs

Review and evaluate clients retirement and investment portfolio s, and insurance

requirements and recommend changes

Assist other team members with case research and preparation in order to increase sales

Design and market competitive employee benefit programs to small businesses

Series 6,63 and ND insurance producer licensed

Residential Loan Origination-

Fargo, ND, December 2004-September 2008Branch Manager/Senior Mortgage Lender Trinity Mortgage, Charter West Mortgage, Amerisave

Mortgage Corporation

Provide excellent customer service to past clients informing them of changes in home

values, mortgage interest rates, home loan programs, and consumer credit and identity

theft issues. Published and distributed monthly news letter.

Obtain and evaluate applicants credit histories, corporate and personal tax returns and

other financial statements to determine feasibility of obtaining a loan

Create and implement market penetration strategy for lead generation, prospect to client

conversion and client to close conversion using various programs and strategies that

included For Sale by Owner, Credit Repair and Zero Down home loan programs

Coordinate and participate in promotional activities and trade shows, work with builders

and Realtors to increase home sales, and originate and close more loans

Direct training of loan originators regarding marketing and compliance with State and

Federal loan origination requirements

Interview clients to properly assess their objectives and assist in placement of proper

loan program

Develop and implement direct marketing lead generation program using purchased leads,

email and direct mail marketing strategies

Northwest Airlines-Eagan, MN, August 1985-July 2006Pilot/Captain/Instructor

Manage numerous variables, complex tasks, normal and abnormal procedures including

emergency situations pertaining to crew members, airports, weather, aircraft and crew

limitations, to safely operate aircraft in daily flight operations. Use logic and

reasoning to identify strengths and weaknesses of alternative solutions, conclusions or

approaches to problems

Manage crew-team by engaging in active listening, giving full attention to what other

people are saying, taking time, to understand and ask questions as appropriate. Monitor

and assess performance of myself, students and crew members to make improvements and take

corrective action if necessary

Identify and solve complex problems and review relevant information to develop and

evaluate options and implement safe solutions

Designated company and FAA Check Airman responsible for administering required check

rides in aircraft and simulators to evaluate individual and crew performance to ensure

compliance with all company and FAA rules, procedures and regulations. Verify all company

and FAA policy, procedures and regulations are fully understood and complied with

Assist fleet training captain in the development and implementation of company approved

training programs

Provide training and instruction to junior and senior pilots in all facets of Turbo-jet

aircraft operations including crew-resource management, emergency procedures and basic

flying skills in simulator, aircraft and classroom environment.

Conduct oral evaluations to assess knowledge of particular aircraft systems, company

procedures and adherence to FAA regulations. Addressed any weaknesses by providing

training necessary to ensure proper understanding

Maintain training records by documenting all training provided for each student including

properly identifying and documenting any deficient areas that require follow up training.

Keep informed about pending changes in operating procedures and training requirement

North Dakota Air National Guard-Fargo, ND, November 1982-October 1996Pilot/Instructor F-4, F-16 Aircraft

Train and evaluate pilots in tactical intercept procedures, weather intercept VID

procedures, emergency and instrument flying procedures to maintain crews at the highest

level or mission readiness.

Participated in numerous alert deployments that resulted in active air scrambles to

intercept, track and identify Soviet bombers

North Dakota Air National Guard-Fargo, ND, May 1976-October 1982Aircraft Mechanic/Crew-Chief/Weapons Loader

Serviced aircraft, performed end-of-runway, postflight, preflight, thru-flight, and

phased aircraft inspections.

Advised maintenance control on problems maintaining, servicing, and inspecting aircraft

and related aerospace equipment. Used technical data to diagnose and solve maintenance

problems on aircraft systems.

Community Service

Boys and Girls Club-Detroit Lakes, MN November 2005-December 2008Board Member/President

Helped revive fund raising programs and strategies including the creation of a thrift

store that allowed the club to double its operating budget to nearly $475,000.00 allowing

it to hire more staff and increase it s after school program from approximately 30 to over

100 children daily.

Detroit Lakes Youth Soccer- Detroit Lakes, MN, April 2003-October 2005Coach/Assistant Coach

Helped coach and mentor girls youth soccer program. Responsibilities included scheduling

and facilitating weekly practice, transportation to games and fund raising.

United States Air Force Academy- Colorado Springs, CO, January 1993-October 1996Recruiter

Managed recruiting program for Western North Dakota. Interviewed and assisted in the

selection of High School students for selection into the United States Air Force Academy,

United States Naval Academy, United States Coast Guard and Merchant Marine.

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