Customer Service Manager

Sara Schweitzer

Email: ********@*********.***

Address:

City: Saint Augustine

State: FL

Zip: 32080

Country: USA

Phone: 321-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Seasoned bartender with past work in restaurants and bars. F riendly, bartender/waitress with eight years in Saint Augustine, Florida. Strong passion work and excellent service. Regularly performed cashiering, inventory and store closing duties. Recent graduate of Florida State University with a Masters in Social Work. Looking forward to possibly working at a restaurant with great staff and owners.

Educational Background:

High School Dipolma from Florida State University, Tallahassee FL 1/2001 to 4/2012 (Social Work)

Job History / Details:

Summary

Seasoned bartender with past work in restaurants and bars. Friendly, bartender/waitress with eight years in Saint Augustine, Florida. Strong passion work and excellent service. Regularly performed cashiering, inventory and store closing duties. Recent graduate of Florida State University with a Masters in Social Work. Looking forward to possibly working at a restaurant with great staff and owners.

Highlights

Understands/executed opening and closing duties at previous restaurants

Work well with others

Goal oriented

Exemplary customer service

Inventory management proficiency

Mastery of classic cocktail recipes

Worked as manager when owner was unavailable, delegating tasks to staff of seven

Experience in creating and mixing drinks

Rapid order processing

Excels at upselling

Experience

March 2010 to 10/9/2012 12:00:00 AM

Sunset Grille Saint Augustine, Fl

Bartender/Server

Routinely checked identification of patrons purchasing alcoholic beverages.

Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.

Effectively handled customer complaints and special requests.

Maintained a consistent, regular attendance record.

Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes.

Accurately balanced cash register at all times.

Set up bar for operation, obtained cash bank and stocked the service bar.

Quickly mixed a variety of simple and complex cocktails.

Consistently kept bar and work areas clean and sanitary in compliance with bar standards and local, state, and federal laws.

Effectively and calmly resolved situations with intoxicated guests.

Immediately informed supervisors of any problems or unusual situations and took appropriate action.

Education

2012 Florida State University Tallahassee, Fl

Master of Arts Social Work

Obtained Masters in Social Work. Pursued course load while working three jobs in service industry. Worked with the Department of children and Families for two years providing substance abuse services to individuals to maintain intact families. Completed one year internship at Flagler Hospital connecting patients to local services and discharging patients to nursing homes.

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