Customer Service Sales

Lacey Parr

Email: ********@**********.***

Address:

City: Savannah

State: GA

Zip: 31419

Country: USA

Phone: 912-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am a results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. A top performer with a consistent track record of meeting and exceeding goals. I'm personable and deadline-driven with experience working in a fast-paced environment. I've always been a solid team player who offers a positive and cooperative attitude. I am driven to exceed sales goals and corner the market in anything that I do. I am ready for any & all challenges that may come my way.

Educational Background:

High School Dipolma from Memorial Day School, Savannah GA 1/2001 to 5/2003 (college prep)

High School Dipolma from Armstrong Atlantic State University, Savannah GA 1/2001 to 10/2012

Job History / Details:

Summary

I am a results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. A top performer with a consistent track record of meeting and exceeding goals. I'm personable and deadline-driven with experience working in a fast-paced environment. I've always been a solid team player who offers a positive and cooperative attitude. I am driven to exceed sales goals and corner the market in anything that I do. I am ready for any & all challenges that may come my way.

Highlights

Cash handling and management

Highly customer service-oriented

Goal-oriented

Superior communication skills

Positive and friendly

Cheerful and energetic

Commissioned sales

Sales management

POS software

40 WPM

Excellent work ethic

Dependable and reliable

Flexible

Effective team player

Efficient data entry

Enthusiastic about sales and networking

Experience

10/9/2012 12:00:00 AM

Country Inn & Suites Pooler, Ga.

Front Desk

Greeted, registered and assigned rooms to guests of hotels or motels.

Recorded guest comments or complaints, referring customers to managers as necessary.

Contacted housekeeping or maintenance staff when guests reported problems.

Computed bills, collected payments and made change for guests.

Current to Current

James Homes Inc. Clyo, Ga.

Office/Sales Manager

Reduced and controlled expenses.

Exceeded company objectives with great results.

Increased profits by developing, initiating, and managing my team.

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.

Negotiated pricing with vendors regarding wholesale billing and marketing procedures, decreasing monthly costs by 15 percentage .

Performed regular telephone contact with providers to discuss status of rebilling and reimbursement process to ensure account resolution. Provided efficient customer service to clients.

Managed a portfolio numerous accounts and sales.

Handle all of the sales & marketing.

Increased sales volume by adding new accounts in the Georgia, Florida & South Carolina areas.

Completed daily outbound calls.

Current to Current

Wingate By Wyndham Savannah, Ga.

Front Desk

Greeted, registered and assigned rooms to guests of hotels or motels.

Made and confirmed reservations.

Recorded guest comments or complaints, referring customers to managers as necessary.

Verified customers' credit and established how the customer would pay for the accommodation.

Contacted housekeeping or maintenance staff when guests reported problems.

Posted charges for rooms, food, liquor, or telephone calls, to ledgers.

Maintained friendly and professional customer interactions at all times.

Assisted the GM by full filling all of his needs, including outgoing e-mails, invoices & etc.

Built relationships with customers and the community to promote long-term business growth.

Assisted in sales for the company as needed.

10/9/2012 12:00:00 AM

Sleep Inn Pooler, Ga.

Front Desk

Checked that appropriate changes were made to resolve customers' problems.

Worked as a team member to give the highest level of service to customers.

Built relationships with customers and the community to promote long-term business growth.

Greeted customers in a timely fashion, while quickly determining their needs.

Documented all customer inquiries and comments thoroughly and efficiently.

Kept records of room availability and guests' accounts, manually or using computers.

Greeted, registered and assigned rooms to guests of hotels or motels.

Made and confirmed reservations.

Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.

Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.

Computed bills, collected payments and made change for guests.

Education

2003 Memorial Day School Savannah, Ga.

Graduated top of my class with honors.

President Award

Armstrong Atlantic State University Savannah, Ga.

Core

Coursework includes: Accounting, Financial Management, Event Planning, product development and sales.

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