Manager High School

Mark Tenace

Email: ********@*************.***

Address:

City: Jacksonville

State: FL

Zip: 32244

Country: USA

Phone: 904-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Food service professional with eight years in FOH and BOH operations. Demonstrated team leader with excellent staff management skills.

Educational Background:

High School Dipolma from Gainesville High School, Gainesville FL 1/2001 to 1/1999 (Public Relations / Journalism)

High School Dipolma from University of Florida, Gainesville FL 1/2001 to 10/2012

Job History / Details:

Summary

Food service professional with eight years in FOH and BOH operations. Demonstrated team leader with excellent staff management skills.

Highlights

Smart, fast learner

Computer literate

Reliable money-handling

Attention to detail

Staff recruitment and development talent

Inventory and ordering skills

Catering experience

Tact and thoroughness when handling HR situations

Specific knowledge of all FOH and BOH operations for Sonny's BBQ

Personable, friendly

Highly professional

Team motivator

Strong work ethic

Passion for customer satisfaction

Unblemished call-out history

Stable work history, stable family life with a new baby

Natural mediator with good conflict resolution techniques

Specific passion for and desire to remain a part of Sonny's BBQ

Accomplishments

Stabilized hiring and turnover for FOH staff, as well as being responsible for training and scheduling all FOH staff at two high volume Sonny's locations (Mandarin and Lane).

Fully trained and efficient at opening and closing a Sonny's restaurant, including following security protocols, maintaining and monitoring numerous pieces of expensive equipment, and completing paperwork in a timely fashion.

Completed Food Safety Certification with a 97 percentage score. Have had two Health and Safety Inspections while managing with this company (once at Mandarin, once at Lane) and had no food temperature violations on either occasion. Also no critical violations and no repeat violations.

At every level of training so far, including my original Validation and subsequent Reviews, I have proved knowledgeable and reliable as a manager and operator of a Sonny's BBQ.

Experience

April 2011 to Current

Sonny's BBQ Jacksonville, FL

Assistant Manager at Sonny's BBQ

Full range of manager responsibilities, including: interviewing, hiring, and training team members, ordering and maintaining inventory, building and posting schedules, directly supervising FOH and BOH operations, filling in and working all FOH and BOH positions when necessary, promoting and maintaining strong customer service.

May 2009 to January 2011

Sonny's BBQ Tallahassee, Jacksonville

Server

Server for the North Monroe Sonny's in Tallahassee, where I also worked at least one shift a week in the kitchen and one shift over at the Drive Thru window. After moving to Jacksonville, I was hired as a server at Mandarin, not sure if I wanted to give management another try. Both experiences were very positive, and a bit humbling as well.

January 2007 to January 2009

Sonny's BBQ Gainesville

Assistant Manager

Hired and trained as a manager. Completed all necessary steps for full certification. Regularly worked FOH and BOH, including kitchen work and cashier operations. Was responsible for FOH hiring, and several staff members that I hired are still working at the Archer Road location. Also spent time at the 39th Avenue location and the Waldo Road location, getting a broad spectrum of experience and dealing with a variety of management styles.

January 2001 to January 2006

Steak and Pasta Works Gainesville

Assistant Manager, all FOH positions

Started as a lowly host. Moved my way into serving, then eventually became a part-time bartender as well. From there, I became an assistant manager mostly in charge of FOH operations. Worked reliably for this company for over five years before the owner passed away and the things started to fall apart. I left for greener pastures and the place folded up less than a year later.

Education

1999 Gainesville High School Gainesville, FL

Graduated with honors as an AP student, having already accrued 30 college credits and owning a GPA of over 4.0 Also had Perfect Attendance in my Senior Year as I completed the hours and SAT scores necessary to achieve the Florida Academic Scholarship.

University of Florida Gainesville,

Public Relations / Journalism

Went to UF for about four semesters. Couldn't find anything I was interested in and decided to take some time off, since I was making great money as a server at Steak and Pasta Works. Unfortunately I never went back to school and have no degrees to show for my time there. If my career would ever permit it, I would love to go back to school and perhaps get a business degree.

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