Customer Service High School
Resume:
Phyllis Belmonte
Email: ********@****************.***
Address:
City: Park Ridge
State: IL
Zip: 60068
Country: USA
Phone: 224-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
A dministrative Clerk and Customer Service Person with 15 years experience in these particular fields Demonstrated ability to provide exceptional support and service for a wide range of staff and clients.
Educational Background:
High School Dipolma from Maine South High School, Park Ridge IL 1/2001 to 6/1983 (English)
High School Dipolma from Triton College, Park Ridge IL 1/2001 to 10/2012
Job History / Details:
Career Overview
Administrative Clerk and Customer Service Person with 15 years experience in these particular fields Demonstrated ability to provide exceptional support and service for a wide range of staff and clients.
Skill Highlights
Customer Service Attributes
Data Entry & Alpha Numeric Skills, 8500-10000KPH, Microsoft Word, Word Perfect, Outlook, Excel
Core Accomplishments
Operations
Collaborated with Department Heads and Supervisors to ensure smooth work flow and efficient organization operations.
Accountable for all operations of busy office, including ordering of office supplies and servicing large groups of employees.
Professional Experience
June 2011 to Current
Dominicks Des Plaines, IL
Cashier
Running Register, Assisting Customers with Merchandise, Till Audits, Pick-Ups as Needed when designated by appropriate personnel.
August 2010 to October 2010
Target Corporation Niles, IL
Cashier
Running Register, Assisting Customers with Merchandise, Light Maintenance.
January 2010 to April 2010
Housing Authority of Cook County Chicago, IL
Data Entry Clerk
Compile, sort and verify the accuracy of data before it is entered.
Compare data with source documents, or re-enter data in verification format to detect errors.
August 2008 to November 2008
Bank One Chicago, IL
Data Entry Clerk
Compile, sort and verify the accuracy of data before it is entered.
Aug 2007 to Oct 2007
Bath and Body Works Norridge, IL
Sales Associate
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
February 2006 to September 2006
Grainger Niles, IL
Data Entry Clerk
Entered Purchase Order information such as names, social security numbers, bill amounts and various other information into SAP 400 system.
August 2005 to December 2005
CEDA Chicago, IL
Data Entry Clerk
Compile, sort and verify the accuracy of data before it is entered.
Locate and correct data entry errors, or report them to supervisors.
Entered Low Income Housing Applications into LIHEAP computer system.
Also had the authority to approve or deny applications due to inconsistencies with social security numbers, such as being tampered with or faded numbers or denied applications due to false information such as addresses and names.
September 2004 to August 2005
Triton College River Grove, IL
Admissions Clerk
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
Answer telephones, direct calls, and take messages.
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
Answered telephones, gave timely course information to students via telephone, mailed out course information packets to potential and current students, sorted and distributed incoming department mail.
June 2003 to September 2004
DCN Painting Chicago, IL
Receptionist/Secretary
Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents.
File and maintain records.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Schedule appointments, and maintain and update appointment calendars.
Collect, sort, distribute and prepare mail, messages and courier deliveries.
Take orders for merchandise or materials and send them to the proper departments to be filled.
Faxed and confirmed job orders for workers.
Residential Painting.
Kept records of job appointments and Customer Satisfaction reports.
Confirmed supply orders for Management/Owner and workers.
July 2000 to May 2003
United Airlines Chicago, IL
InFlight Support Clerk
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
Deliver messages and run errands.
Inventory and order materials, supplies, and services.
Sorted and distributed department mail on a daily basis; Ordered office supplies and distributed the incoming orders when it was communicated to me that items arrived.
Sorted and alphabetized flight attenddant paychecks for 6,000 employees every two weeks.
Organized special projects for myself and co-workers when the group consisted of a large number of employees.
Education
June 1983 Maine South High School Park Ridge, IL
High School Diploma English
Worked on school newspaper senior year. Yearbook Comittee Junior Year.
August 2005 Triton College River Grove, IL
Completed coursework towards Certificates of Completion for Medical Courses Medical
Certificates in Medical Terminology, Coding and Billing
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