High School Years Experience

Darryl M. Wright

Email: ********@**************.***

Address:

City: Philadelphia

State: PA

Zip: 19140

Country: USA

Phone: 267-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Over a number of years experience as a Senior Service Tech. Committed to answering the phone and getting customer modems, registers, fax machines, and other computer systems up and connected to internet or phone service.

Educational Background:

High School Dipolma from DPT Business School, Philadelphia PA 1/2001 to 6/1994 (Network Administration Certification)

High School Dipolma from Computer Learning Center, Philadelphia PA 1/2001 to 10/2012

Job History / Details:

Career Overview

Over a number of years experience as a Senior Service Tech. Committed to answering the phone and getting customer modems, registers, fax machines, and other computer systems up and connected to internet or phone service.

Qualifications

Excellent problem-solving abilities

Hands-on and proactive

Strong analytical skills

Internet/Intranet development

Computer applications

Proficiency in TCP/IP protocols

Comfortable with change

Fostering teamwork

Technical Skills

Skills Experience Total Years Last Used

Windows, Unix, Linux, Mac OSX, VMWare

Accomplishments

Work with the following operating system

SCO Unix, Lunix, Windows NT, MS_DOS

Work with the following mail servers.

Outlook and Lotus Notes

Call Tracking

Remedy and Apropos

Work Experience

April 2011 to October 2012

Comcast Horsham, Pa

Senior Service Tech

Phone Center. Trouble shoot and resolved customer internet, phone and TV issues through online applications. Escalate unresolved issues to higher-level support and vendors.

April 1997 to January 2009

PepBoys INC Philadelphia, Pa

Senior IT Support Technician

Provide support for store personnel, vendors and executive

Identify and resolve computer hardware, software and communication problems.

Handle disaster recovery via system restore procedures on application and database servers.

Document communications with all support levels in the Remedy database system.

Escalate unresolved issue to higher levels of support.

Education and Training

96 DPT Business School Philadelphia, Pa

Network Administration Certification

1994 Computer Learning Center Philadelphia, pa

Associate of Science Computer Technology

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