Project Manager Customer Service

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October 08, 2012

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DANIEL DOS SANTOS PEREIRA

Brazilian, 27, Dublin - Ireland

E-mail: *********@*****.***

Business Analyst

QUALIFICATION:

COMMUNICATION: Excellent technical, communication, presentation and customer service

skills.

RESOURCEFUL: Problem solver with proven ability to bring a quick resolution to

challenging situations.

RELIABLE: Always been very reliable and punctual.

BUSINESS: Have ability to deal with customers in a friendly and professional way.

: Delivery and Operation Manager (BRA)

2006 - 2009: Solutions and Project Manager

(BRA)

2005 - 2006: JAVA Analyst and Developer

CAMBRIDGE FCE CERTIFICATE ENGLISH COURSE

THE ENGLISH ACADEMY - Dublin

2009: GENERAL ENGLISH

SWAN TRAINING INSTITUTE - Dublin

2010: MBA IN INFORMATION TECHNOLOGIES MANAGEMENT

Paulista Faculty of Computing and Administration - Sao Paulo

2006: BSc IN SOFTWARE DEVELOPMENT TECHNOLOGIES

Paulista Faculty of Computing and Administration - Sao Paulo

SOCIAL EXPERIENCE:

2011 - 2012: UNESCO - Dublin

Volunteered as computing teacher of basic P.C. skills to adult groups in The Aislinn

Centre.

2006 - 2009: CONVIVER GROUP - Sao Paulo

Volunteered as computing teacher a senior citizens group. It made me more patient,

friendly and improved my public speaking skills.