Quality Assurance Manager
Resume:
Gregory J. Annen
Plainfield, IL *****
****@********.*******://www.gregoryannen.com
Executive Summary:
w Skilled at organizing complex projects, defining priorities, and delegating tasks.
w Adept at both oral and written communication to interact effectively with individuals
of all levels.
w Business experience includes all aspects of the SDLC: development, system integration,
functional test, client education, customer service, and deployment.
w Expert in HP (Mercury) functional test automation suite: WinRunner; QuickTest Pro;
Quality Center with Business Process Testing (BPT); VBScript; OTA.
w Familiar with: Unix/Linux shell scripting; SQL; creating test cases with Selenium-IDE,
and test execution and management with Selenium-RC and Selenium-Grid.
Accomplishments:
Automation Center Of Excellence
I organized and directed a Center of Excellence for test automation. The Automation COE
provided governance, services and support for functional test automation projects across
all US development centers. I managed a core team of experts in developing and deploying
effective test automation solutions. I provided guidance for local, nearshore, and
offshore contract resources engaged by each location.
Standards and Best Practices
I established, documented and enforced standards for test automation. I began by
analyzing existing assets, resources, and practices. Next, I applied an industry standard
methodology to determine the effectiveness of an organization's automation effort. Then, I
recommended the implementation path for a comprehensive solution within the budget of the
automation project. Finally, I managed the efforts of the automation solution development
team to ensure that they stayed within the guidelines. I established an Automation Council
composed of test automation experts from each development center to handle ongoing
governance.
Cross-Team Collaboration
I leveraged various vehicles of communication to share test automation knowledge, assets
and solutions across multiple projects and locations. I created a Microsoft SharePoint
site as a common information access point for manual and automated testers. I organized
web-based interactive demos which highlighted new developments in test automation. I
published a blog with useful information about test tools, methodologies, and new
developments in the industry.
Test Automation Frameworks
As a hands-on technical manager, I designed, developed and maintained keyword and data-
driven automation frameworks for use with HP (Mercury) testing tools: WinRunner, QuickTest
Pro, and Quality Center with Test Director. I implemented HP's leading edge Business
Process Testing (BPT) module for driving test automation. For both types of frameworks, I
created extensive VBScript function libraries, using various source control tools for
collaborative development.
Staffing and Training
In addition to hiring expert resources for my own teams, I provided input to the hiring
managers of other teams and at other locations within the company, for full-time,
contract, and offshore employees. I organized training sessions within my test automation
domain, and made myself and my staff available as mentors.
Employment History:
HCSC / Blue Cross Blue Shield IL Chicago, IL
IT Quality Assurance Consultant (FTE) September 2010 to Present
I maintain and enhance a customized VBScript automation framework to execute HP QuickTest
Pro automated regression scripts for web, mainframe, and Unix applications. I have
integrated this framework with the reporting capabilities of Quality Center using the OTA
API. I am leading an effort to select scalable, integrated toolsets for automated testing
of mobile applications and web services.
JPMorgan Chase Chicago, IL
Sr QA Automation Analyst (FTE) August 2009 to September 2010
I was responsible for all functional test automation initiatives in a major commercial
credit card processing application release. I directed the activities of consultants who
developed all automation artifacts, and I then led the transition to JPMC resources. I
managed the offshore team who built Business Process Tests (BPT) using HP QuickTest Pro
and Quality Center. I served as QA Test Lead for various modules.
TriZetto Healthcare Management Systems Naperville, IL
Manager, QA Automation COE (FTE) April 2008 to June 2009
I organized an Automation Center Of Excellence for functional testing which set standards
and determined best practices for 5 development centers. I directed a local team of
automation experts in developing and deploying enterprise level test automation solutions.
I established an Automation Council for governance.
SunGard Financial Data Systems Lombard, IL
QA Test Automation Product Manager (FTE) April 2006 to April 2008
I enhanced and maintained a keyword-driven framework using QuickTest Pro and
TestDirector/Quality Center that simplified test case input using Excel spreadsheets. This
single solution had multiple uses for mainframe, java, and web-based test execution. I
provided technical guidance for SunGard s offshore automation team.
ShopLocal, LLC Chicago, IL
Senior SQA Test Automation Team Leader (FTE) January 2006 to April 2006
I was responsible for test framework design, implementation and training using QuickTest
Pro and Quality Center. I developed an SQL automation solution for automated query-based
tests.
Utopia Solutions, Inc. (An HP Partner) Naperville, IL
Practice Lead for Functional Test Automation April 2004 to January 2006
As a consultant for several major clients (Kraft Foods, CDW, AllScripts), I built and
deployed test automation frameworks, trained staff, and documented solutions for hand-off.
I implemented test lab virtualization using VMWare products.
CNA Insurance Chicago, IL
IT Quality Assurance Senior Specialist (FTE) April 2003 to April 2004
I created WinRunner scripts in TSL, did LoadRunner test planning and execution, and
evaluated QuickTest Pro for various application test scenarios. I revised the test script
automation architecture to improve maintainability and increase test coverage.
IBM Global Services @ Lucent Technologies Chicago, IL
IT Specialist/Architect; Technical Team LeadApril 1998 to April 2003
I performed system test and support of Lucent s Oracle-based Global Product Database and
legacy interfaces. I introduced automated testing techniques to the Lucent QA team,
developing a keyword-driven framework for Mercury WinRunner.
TEKSystems (Maxim Group) Consulting Chicago, IL
Team Lead for System Test and Support November 1996 to April 1998
This was a contract-to-hire position for IBM at Lucent, with responsibilities described
above. My exceptional performance in this role led to my hire by IBM.
The Walgreen Company (Data Center) Mt Prospect, IL
Coverage Analyst (FTE) October 1995 to November 1996
I performed system evaluation and support for transition of 2,000+ retail stores to the
Intercom Plus satellite network, an n-tier client-server solution.
Harry Rohde Management Systems, Inc. Elmhurst, IL
Sr Programmer; Development Team Lead (FTE) March 1990 to October 1995
As a
Senior Software Engineer coding with Thoroughbred Business BASIC Lead of the R & D
team, I opened the door to a new business in a related industries.
Education:
Loyola University, Chicago, IL Degree: B.A. Graduated: 1975
References: Available upon requestClick a link below to download
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