Customer Service Management

AnneMaria cox

Email: *********@********.***

Address: **** ********* **

City: Spring Hill

State: FL

Zip: 34608

Country: USA

Phone: 973-***-****

Skill Level: Experienced

Salary Range: 20

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

CONTENTS

Anne Maria Cox

9395 Vancouver Rd

Spring Hill, FL 34608

973985885/*********@********.***

Objective

An accomplished, dedicated customer service specialist that has an established record of proficiency,

Creativity & problem-solving skills.

Skills

. Complaint Handling & Resolution

. Customer Satisfaction Enhancement

. Teambuilding & Training

. Excellent organizational & communication skills

. The ability to multi task & stress the importance of time management

. Computer literate in a windows environment

Experience

Brighthouse Networks, St. Petersburg, FL 2007 to Present

Provide quality customer service in person, over telephone or by correspondence to achieve a memorable experience.

Respond & resolve to customer requests, inquiries & complaints.

Handle a high volume of phone calls in a fast paced environment.

Diagnosed/resolve service related issues & generate appropriate work orders for

Residential & commercial customers.

Provide mentoring & coaching to new hire trainees.

Possess the knowledge to act as liaison between departments.

Network Billing Systems, Wayne, NJ 1993-2007

Responsible for overall client relations, phone service & not limited to spot billing research, collections, rate reviews, & one stop customer service resolutions & retention.

Liaison with another departments.

Coordinated all credits & collection matter with management.

Advise IT Dept of problems with internal software programs.

Run weekly & monthly reports.

Backup for tech support in troubleshooting problems with services.

Education

Essex County College, West Caldwell, NJ

Computer Courses

Bloomfield College, W Caldwell, NJ

Business Administration

Berkeley Secretarial School, E Orange, NJ

Secretarial / Business Administration

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