Human Resources Management
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Gail Painter, PHR
HR_12-2011
GAIL S. PAINTER
PHR
Glendale, AZ 85302
Home: 623-***-****; Cell: 623-***-**** ************@*****.***
SUMMARY
Certified Professional in Human Resources (PHR) with an extensive background in Equal
Employment Opportunity / Affirmative Action (EEO / AA) compliance. Versed in developing,
implementing and managing affirmative action compliance programs within large
organizations. Experience in developing and implementing diversity strategy and HR
initiatives throughout the organization. Able to effectively balance employee needs with
company policy, mission, and values. Adept at working across all levels of an organization
and with internal and external customers.
PROFESSIONAL EXPERTISE
- Executive Order 11246 & Title VII
- Employment Law & Compliance
- Legal Arizona Workers Act (LAWA) or E-Verify
- Strategic Planning
- Start-up implementation of affirmative action program
- Staff Recruitment & Retention
- Employee Relations & Investigative Skills
- HR Program / Project Management
- Form I-9 Compliance
- Computer Skills (Access, ATS, PeopleSoft, SharePoint, etc.)
- EEO-1 & VETS100 / 100A Reporting
- Policy development and implementation
- Orientation & On-Boarding
- Training & Development
- Research
- Continuous Improvement
- HR Policies & Procedures
- Diversity Strategy
- Workplace Federal &State Poster Requirements
- Management/LeadershipPROFESSIONAL EXPERIENCE
APOLLO GROUP, INC., Phoenix, AZ 2009 - PresentManager, Diversity & Affirmative Action/EEO
Developed, from start-up, the Affirmative Action Program at Apollo Group/University of
Phoenix. 60,000+ employees nationally. In this newly created role, I developed and
implemented the systems and processes necessary to comply with Executive Order 11246-
*e.g., HRIS reporting and system requirements, various process improvement initiatives,
etc.
Experience in Diversity strategy planning to develop and implement initiatives
companywide. Experienced in training leadership and staff in EEO/AA compliance, Diversity,
and HR compliance-related topics. Partner with internal stakeholders including Legal,
Compensation, Talent Management, HRIS, and HRBP staff and leadership.
Current leader of Diversity Administrator and direct report to the Diversity Officer to
develop and implement strategy. Liaison to the business to assist in employee relations
investigations and ER calls from employees. Former leader of employees responsible for the
HR File Room. Responsible for all aspects of the file room activities and projects
including project planning to make all employee personnel files electronic (eFile Project
using Documentum). Additional responsibilities include development of the Standard
Operating Procedures (SOP).
ARIZONA PUBLIC SERVICE, Phoenix, AZ 2001 - 2009EEO / AA Analyst
Planned, developed and administered the federally required EEO, affirmative action, and
Form I-9compliance programs, and all related state and federal requirements. Developed
processes to ensure the company's EEO, affirmative action, Form I-9 and related programs
met legal requirements, interpreting and communicating regulatory and legal changes to
internal clients. Prepared compliant Affirmative Action Programs (AAP) and appropriately
managed and responded to Office of Federal Contract Compliance Programs (OFCCP) audits and
evaluations. Leveraged computer and analytical skills to complete AAP and OFCCP audits.
- Structured and implemented programs and policies in the areas of EEO / AA compliance,
Form I-9, E-Verify, and Workplace Federal and State Poster Requirements.
- Saved the company thousands of dollars annually by ensuring Form I-9 and E-Verify
compliance; developed and implemented the I-9 Gatekeeper Process, which ensured 100%
compliance.
- Trained recruiters and management, in-person and virtually, from New Mexico and
surrounding Arizona facilities on all aspects of equal employment / affirmative action
compliance.
- Successfully managed and closed multiple OFCCP audits (compliance checks, Corporate
Management Compliance Evaluations (CMCE), and desk audits).
- Created an Employee Information Bulletin Board, an electronic Workplace Federal and
State Poster board, to drive greater workplace awareness.
- Implemented an Affirmative Action Training Program - a computer-based training program
for leaders to increase awareness and need for EEO / AA compliance. Training program
maintained a 95-100% completion rate among managers on an annual basis.
- Conducted proactive statistical analyses and established proactive mock internal
measures to ensure affirmative action compliance.
Job Rotation Opportunity:
HR Consultant, Palo Verde Nuclear Generating Station 2008
Job rotation and professional development opportunity supporting all HR Generalist and
Employee Relations functions for the Maintenance and Operations departments, totaling over
300 employees. Established and maintained EEO guidelines, ensuring compliance with federal
and state regulations. Managed the recruitment, screening, interviewing, and on-boarding
of summer interns, oversaw the implementation of the Quest for Excellence Program (high
school students) in the HR department.
- Partnered with management to communicate HR policies, procedures, programs, vision,
mission, values, and laws.
- Recommended employee relations practices necessary to establish a positive employer-
employee relationship and promote a high level of employee morale and motivation.
- Conducted investigations to address employee complaints and concerns; ensuring a non-
discriminatory work environment.
- Advised managers and supervisors about the steps in the progressive discipline system
of the company and counseled managers on employment issues to make them aware and to
ensure they follow all company policies and procedures.
BLOOD SYSTEMS, INC., Scottsdale, AZ 1996 - 2001
HR Representative, EEO / AA1998 - 2001
HR Assistant1996 - 1998
Promoted to fulfill a broad range of HR EEO / AA functions, including recruiting and
training managers and employees, developing and implementing Affirmative Action Plans,
managing OFCCP audits, coordinating special events, developing and implementing the travel
reduction program, and supervising two non-exempt level HR employees.
- Trained recruiters and management, in-person and virtually from different states, on
all aspects of equal employment / affirmative action compliance.
- Successfully managed and closed multiple OFCCP audits (compliance checks and desk
audits).
- Co-developed the company's job opportunity website, the transition of the applicant
tracking database from HR Partner to Oracle, and the company's HEART (Helping Employees At
the Right Time) Program which provides monies to employees in financial need.
- Introduced cost-effective programs to save the company money and resources by
participating in a state-funded teenager mentorship program and utilizing retired
volunteers to assist in office work.
- Coordinated partnership luncheons to bring together community employment resources
agencies and the company's recruiters.
- Chaired the company's special events committee, HEART committee, and the United Way
committee.
EDUCATION & CERTIFICATIONS
- MM/HRM, University of Phoenix (GPA: 3.89)
- BS, Global Business, Management & Leadership, Arizona State University, Phoenix, AZ
(GPA: 3.33)
- Instructor of Civil Treatment for Managers and Employees, (Employment Learning
Innovations, Inc.),2007
- Professional in Human Resources, (Human Resources Certification Institute),2009
PROFESSIONAL AFFILIATIONS
- Arizona Affirmative Action Association (AILG / Quad A), Board of Directors (formerly
Vice President)
- AZ SHRM State Council, Board of Directors, Treasurer
- 2006 & 2010 Industry Liaison Group National Conference Planning Committee, Logistics
Chair &Registrations Chair
- 2012 Industry Liaison Group National Conference Planning Committee, Registrations Co-
Chair
- Society for Human Resource Management (SHRM), Member
- Valley of the Sun Human Resources Association (VSHRA), Member & Diversity Committee
Member
- Delta Mu Delta International Honor Society in Business, Member
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