Customer Service Manager

Eric Rich

Email: ********@****-****.***

Address:

City: Akron

State: OH

Zip: 44310

Country: USA

Phone: 330-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

My career goals are to be able to provide for my family

Educational Background:

High School Dipolma from Hocking College, Nelsonville OH 1/2001 to 12/2011 (Law Enforcement)

High School Dipolma from North High School, Nelsonville OH 1/2001 to 10/2012

Job History / Details:

Core Strengths

Large cash/check deposits

Telephone inquiries

Invoice processing

Proficient in cash management

Retail shift management

Shipping and receiving professional

Markdown/promotional procedures

Inventory control

Conflict resolution

POS systems knowledgeable

Store opening/closing procedures

Accomplishments

Retail Shift Management

Shift manager of a retail store in the Fairlawn/Montrose area.

Assisted in the stores grand opening.

Supervised the shift operations including: opening/closing the store, maintaining the tills for opening/closing the store, and documented the daily drops at close.

Trained new employees on job responsibilities including on the register.

monitored the store for loss prevention.

Managed off site shows that the store attended

Private Security

Maintained state certifications as a armed security officer.

Kept large amounts of secure in places of business.

Maintained a safe environment for both employees and patrons

Monitored the site for threats both visually in person or through use of cctv systems

Work Experience

March 2012 to October 2012

1st Security Services of Ohio Beachwood, Ohio

Armed Security Officer

Worked as a armed and unarmed private security officer for many sites and clients in Northeast Ohio.

September 2011 to April 2012

Johnny J's Akron, Ohio

Security

Provided security and checked I.D's for the bar/restaurant

April 2011 to November 2011

Sportsmans Liquidations Akron, Ohio

Shift Manager

Earned management trust by serving as key holder, responsibly opening and closing store.Described product to customers and accurately explained details and care of merchandise. Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions. Conducted weekly walkthroughs with the General Manager to discuss all interior visual displays including store window presentation. Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service along with my responsibilities as a manager. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Maintained cleanliness and presentation of stock room and production floor. Handled cash stock and inventory balances. Recommended, selected and helped locate merchandise based on customer needs and desires. Communicated all merchandise needs or issues to the General Manager.

November 2010 to March 2011

Lincoln Electric Mentor, Ohio

Piece Worker

Piece worker/Line operator made welding wire in a face paced factory job

Educational Background

Hocking College Nelsonville, Ohio

Law Enforcement

2007 North High School Akron, Ohio

High School Diploma

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