Customer Service Manager

Terrence Dixon

Email: ********@*********.***

Address:

City: Euclid

State: OH

Zip: 44132

Country: USA

Phone: 216-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Current assistant manager with four years of managerial experience.Proven ability to build long lasting customer relationships. Dedicated & dependable with strong strategic planning and people-management skills.

Educational Background:

High School Dipolma from Cleveland Christian Academy, Cleveland OH 1/2001 to 2/2005 (High School)

Job History / Details:

Executive Summary

Current assistant manager with four years of managerial experience.Proven ability to build long lasting customer relationships. Dedicated & dependable with strong strategic planning and people-management skills.

Core Qualifications

Team Oriented

Staff training/development

Consistently meet goals

Staff Motivation

Time Management

Sales

Employee Scheduling

Communication Skills

Customer Relations

Background in customer service

Professional Experience

June 2008 to Current

Pet Supplies Plus Mentor, Ohio

Assistant Manager

-Educate and train store associates on corporate standards, sales programs and store layouts to maximize sales growth.

-Write the schedule for store associates to maximize productivity and minimize labor cost.

-Maintain store environments to ensure excellence in customer service, product availability and cleanliness.

-Ensure company policies, procedures and visions are upheld

-Evaluate daily operations and make adjustments as necessary to ensure customer service and productivity standards are met.

May 2004 to June 2008

Pet Supplies Plus Lyndhurst, Ohio

Stock Associate

-Deliver knowledgeable service to our customers

-Unload delivery trucks using the proper equipment

-Stock shelves

-Carry merchandise to customer cars

-Understand the layout of the store

-Act as a back-up Cashier or Pet Care Team Member as required

November 2002 to June 2004

Burger King Warrensville Heights, Ohio

Team Member

-Ability to interact with customers: receive orders, process payment, respond appropriately to customer issues

-Preparation of products as ordered by customers following the HAVE IT YOUR WAY service philosophy

-Uncompromising standards in maintaining a clean and safe work environment, maintaining clean bathrooms, building exterior, parking lot, dumpster and sidewalk, including removal of trash within containers to proper dumpster site(s)

-Unloading and stocking required

Ability to operate cash register or point of sale (pos) terminal, as needed

Education

2005 Cleveland Christian Academy Cleveland, Ohio

High School Diploma

Affiliations

Promoted from Stock Associate to Assistant Manager

Solid work history with Pet Supplies Plus (Employee Since 2004)

Reached quarterly store, sales & budget goals

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