Engineer Technical Support

.

James Tetrault

Delivery Driver

James Tetrault

*** *. ****** #****

Mesa AZ, 85204

218-***-**** Cell

***********@*******.***

EXPERIENCE:

*/**** - */********-**** Enterprises Grand Forks, ND

Driver/Merchandiser:

Responsible for pre/post trip inspection of company owned vehicles. Developing

relationships with customers to provide expected level of service upon delivery and

stocking of beverage and promotional products to local convenience stores, grocery stores

& restaurants/bars.

Trained in OFS & Bulk delivery

Assisted in training of new employees

6/2004 - 1/2007Whalen's Inc. Grand Forks, ND

Company Driver:

Responsible for interfacing with customers to ensure safe and secure loading and delivery

of commercial and residential property for local and long distance relocation. Organize

property for temporary and long term storage within a four warehouse facility. Assist with

maintenance of company vehicles and buildings.

Obtained Class A CDL

6/2006

North American certified driver

1/2005

Obtained Class B CDL 9/2004

9/2001 - 6/2004Days Inn Grand Forks, ND

Night Auditor:

Responsible for recording and reporting financial and statistical data of daily activity

at a local lodging establishment. Assisting guests with room rental and local amenities.

Assisted in maintenance and repair of local computer systems.

Assisted in training of new employees

9/1997 - 5/2001Ricoh Corp. San Jose & Tustin, CA

Application Engineer:

Responsible for working with manufacturing engineers in Shin-Yokohama Japan, repair

technicians and end-users. Coordinate and maintain CD-R/RW evaluation stock. Maintain and

repair/upgrade test fixtures and computers in CD-R/RW repair environment

Developed and maintained business relationships with hardware and software partners.

Developed testing matrix for evaluation of firmware and software before release in the

United States.

Evaluated and tested firmware and software to ensure quality and functionality.

Assisted in the design and implementation of a training program for resellers to reduce

end user technical support calls.

Assisted in the development and implementation a local technical support center for

second-level technical support of CD-R, CD-RW and optical drives.

1/1995 - 9/1997Ricoh Corp. San Jose, CA

Senior Service Technician:

Responsible for repair of Ricoh CD-R & CD-RW products.

Assisted Application Engineer in testing and support of optical storage products.

Implemented screening process, which reduced warranty parts cost.

Evaluated and repaired customer owned optical storage devices.

Assembled and tested network workstations for Secure Product Support division.

6/1993 - 1/1995Ricoh Corp. San Jose, CA

Technician B:

Responsible for incoming inspection of raw material and spare parts, and for testing

secure facsimile production units.

Inspected incoming raw material and spare parts for secure facsimile production and

optical storage depot repairs.

Modified and tested high speed document scanners.

Refurbished and tested used high-speed document scanners

10/1990 - 6/1993Ricoh Corp. San Jose, CA

Assembler B:

Responsible for pre-production modifications of secure facsimile products.

Unpacked and inspected incoming base units for modification.

Assembled sub-assemblies for secure facsimile production.

EDUCATION:

5/2004 Northwest Technical College East Grand Forks, MN

Associate of Science in Microcomputer Networking Technology program

5/1997 Mission College Santa Clara, CA

Associate of Science in Computer Electronics Technology

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