Customer Service Sales

IVANA POLANCO DUVERGE

Apple * # ** Villa Fundaci n, San Crist bal.

Cell Phone: 829-***-**** Home: 809-***-****

Email: ************@*******.***

ID Personal: 002-0157084-3

OBJECTIVE

Contribute to continuous improvement and compliance with rules established by the company providing my knowledge and providing it.

EDUCATION

Pontificia Universidad Catolica Madre y Maestra Aug. 2006 - Dec. 2011

Bachelor Business Administration

Loyola College Cooperative Sep. 2002 - Jun. 2006

Bachelor of Office Automation

WORK EXPERIENCE

HEALTH PALIC ARS Sep. 2010 - Present

Assistant Pre - Certification

Conduct drug approvals, studies and surgeries.

Support to the concerns of members regarding their health plans and coverage thereof.

CLEAR-CODETEL Jun. 2010 - Aug. 2010

Customer Service-Sales

Sales of equipment and services.

Provide information on products and services.

Process applications required by customers.

COOPERATIVE MULTIPLE SERVICES DEPARTMENT OF INTERNAL REVENUE December 2009 - Apr. 2010

Member Services

Responsible for carrying out the orders to all partners.

Check the discounts of the partners to process requests.

Provide service and follow up requests from partners in order to offer a prompt response.

ADDITIONAL TRAINING

- Handling Difficult Customers.

- English Immersion.

- Quality of Customer Service: Contemporary Strategic Factor.

- Diploma in Human Resource Management.

- Conference on the Challenges of Business in International Market.

- Advanced Technical Computing.

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