Manager Billing

STEVE GABRIELLI

Product Manager / Product Development

*.*********@*******.***

Flower Mound, TX 75028

(O) 972-***-**** / (C) 214-***-****

http://www.linkedin.com/in/stevegabrielli

Summary

Product Manager with experience in telecommunications for Fortune 500 Independent Local Exchange Carrier (ILEC) industry leader. Wholesale usage expert specializing in Competitive Local Exchange Carrier (CLEC) billing application, product lifecycle management, excellent analytical skills; recognized for leading cross-functional teams that effectively deliver projects on time, effectively managing product lines and collecting and retaining revenue. Areas of expertise include:

Billing/Rating/Processing Application

PROFESSIONAL EXPERIENCE

VERIZON COMMUNICATIONS, IRVING, TX

A leader in delivering broadband and other wireline and wireless communication innovations to >70M customers nationwide, with operating revenues of >$97B and 237K employees.

SENIOR PRODUCT MANAGER / PRODUCT DEVELOPMENT

(03/2000 – 11/2008)

Managed Wholesale Local Switched Usage and Daily Usage File (DUF) product lifecycle in more than 30 states in Verizon territory with $85M and $10M annual revenues, respectively.

Developed blended rate methodology and teamed with Interconnection and Billing Groups to implement contractual rate agreement for reciprocal compensation, saving $90M+ in revenue annually. Awarded Verizon Excellence Team award.Performed root cause analysis and implemented the requirements to correct a system code problem pertaining to usage processing for revenue assurance, resulting in a revenue uplift of $2M+ and provided back-billing worth $4M+.Indentified wholesale accounts that were not being billed for services, partnered with finance and service representatives to establish the accounts, capturing $3M in previously unbilled revenue.Delivered wholesale local usage product testimony in customer arbitrations and Federal Communication Commission (FCC) arbitration for the state of Virginia, resulting in revenue retention of ~$400K and $2M+ in cost savings.Teamed with legal as the subject matter expert in a California billing dispute; provided customer responses to disputes, retaining $1M+ in billed revenue.Led business to business billing dispute negotiations that resulted in the collection of ~$800K in usage charges.Project managed implementation of Federal Communication Commission (FCC) and State Public Utility Commission orders for usage products.Implemented and administered wholesale contracts as it related to wholesale local switched usage.Collaborated with Legal department to draft Unbundled Network Element (UNE) Tariffs in New York, Massachusetts, Rhode Island, and Pennsylvania.Teamed with Legal department in the drafting of wholesale local contract language regarding the application of minute of use rating.Provided subject matter expertise, interrogatory and witness support to Regulatory for Verizon to gain access to the long distance market in Rhode Island, New Jersey, New Hampshire, and Virginia.Educated >100 Competitive Local Exchange Carriers (CLECs) on the subjects of local usage billing, reciprocal compensation and rate application.

JUNIOR PRODUCT MANAGER / PRODUCT DEVELOPMENT

(07/1997 – 02/2000)

Provided Unbundled Network Element (UNE) product plan development implementation and maintenance throughout the lifecycle of the services for 20+ former-GTE states.

Directed and project managed the implementation of a collocation billing clean-up project that recovered $12M in unbilled revenue.Led the implementation of the ordering/billing requirements for Unbundled Network Elements (UNEs). Including: UNE Platform, UNE Port, UNE Dedicated Transport, Unbundled Dark Fiber, UNE Loop, Expanded Extended Loops (EELs), Line-Sharing and Sub-Loops.Led the development and implementation of the ordering/billing requirements for UNE product line associated with the Federal Communication Commission (FCC) UNE Remand Order, resulting in the company being in compliance with the Federal Communication Commission (FCC) Order.Led the development and implementation of the ordering/billing requirements for Merger Discounting for Expanded Extended Loops (EELs), ensuring that the Verizon/Bell Atlantic merger conditions were met.Delivered training to >10 support staff on the ordering/billing processes/procedures for UNEs, ensuring that support staff had the knowledge required to support their organizations.

CARRIER ACCESS BILLING (CABS) OPERATIONAL SUPPORT

(02/1995 – 06/1997)

Provided the Carrier Access Billing Organization with training and methods/procedures with the roll-out of Competitive Local Exchange Carrier (CLEC) Interconnection. Served as Support Lead for the implementation of usage billing for Interconnection Services.

Teamed with Regulatory to implement a Meet-Point Billing project, saving $5M annually.Provide specifications for development of specialized technical provisioning processes which support new products, specialized customer needs that incorporate technical capabilities, tariff/financial considerations and understanding by field forces on how to order/provision and bill for services.Administer intra and interdepartmental activities required to implement all interstate and intrastate access tariff changes. This included coordination of the system requirements for the rate changes and new service offerings; field notifications and education; procedural implementation; on-site training and customer notification. Also, to act as a resource to resolve all tariff-related issues.Respond to field and access customer inquiries through interpretation and clarification of methods, practices, procedures and system usage as it relates to intermediary customer ordering/provisioning/billing processes providing a uniform response throughout the company.Representative at Telecordia Local Number Portability (LNP) summits.Attended Multiple Exchange Carrier Access Billing (MECAB) meetings to address the billing record exchange for Unbundled Usage Products.Developed/updated user procedures and handbooks utilized in ordering, provisioning, billing and intraLATA equal access provisioning in accordance with system and industry standards to minimize operational questions and timely order processing.

ADDITIONAL TELECOMMUNICATIONS EXPERIENCE

(10/1992 – 01/1995)

Competitive Local Exchange Carrier (CLEC) Interconnection billing/tabling, reciprocal compensation, collocation billing, Automatic Message Accounting (AMA) data collection and processing, Call Detail Records (CDR’s), intercarrier switched access billing/processing, and packet switching.

EDUCATION / PROFESSIONAL DEVELOPMENT

Previous supervisor experience managing usage data collection and microfilm groups.

Introduction to SQL 2008

Participated in >600 hours of Verizon / GTE sponsored training courses, including:

Management Development I, Finance & Accounting for Non-Financial Managers, Problem Solving and Decision Making

COMPUTER SKILLS

Proficient: Carrier Access Billing (CABS), Microsoft Excel, Word, PowerPoint, Outlook, Windows Mail

Fundamental: SQL Server 2008 and Microsoft Access

AWARDS

Verizon Excellence Award- 2004

Individual Excellence Awards- 1996, 1998, 1999, 2002, 2004, 2005 and 2006

Presidential Leadership Awards- 1995 and 1996

Team Awards- 2000, 2002 and 2005

IC Markets Employee Recognition- 1994

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