Project Active Directory

Tejaswi Arukonda

** ******** **** **** 647-***-****

Scarborough, ON M1V3B5 ****.***@*****.***

OBJECTIVE

To secure a position as a Technician that will provide an opportunity to exhibit my current skills and further enhances my technical expertise while working effectively as a team with a diverse group of individuals.

SUMMARY OF QUALIFICATIONS

Over 3 years of experience in Information Technology

Expertise in handling various operating systems

Able to repair, install, upgrade, and maintain desktop and notebook computers as well as printers and scanners

Extensive knowledge of technology terms and developments

Working knowledge of a variety of PC software office tools and drawing tools

Ability to write engaging technical documents to assist users in software usage

TECHNICAL SKILLS

Operating Systems: Windows 2003/XP/7, Mac, UNIX, Linux

Software: QTP, MS Word/Excel/Access/PowerPoint, Outlook 2000/XP/2010, Active Directory, Adobe Photoshop, DBMS, Remedy, Citrix, RDP, VNC, Entrust, SharePoint

Hardware Configuration: Servers, Hubs, Routers, Switches, PC’s Installations and Configurations, Peripherals

Networking: TCP/IP, DNS, DHCP, Ethernet and Token Ring

Programming Languages: Visual Basic, C, C++, Java, Linux, UNIX, SQL, HTML and CSS

Electrical/Electronic Devices: Multi-meter and oscilloscope

EDUCATION

Computer Engineering Technology-Embedded Networks (Co-Op)

Centennial College, Toronto, ON

Bachelor of Science (Electronics and Computer Science)

Osmania University

PROJECT WORK

MINISTRY OF GOVERNMENT SERVICES, TORONTO, ON

PROJECT: NGD- NEXT GENERATION DESKTOP

NGD -A Project to upgrade all the Windows-XP machines to Windows 7 throughout the OPS

Gathered and Organized the Inventory using Excel Spread sheets

Developed and implemented executive process of hardware renewals

Worked closely with Tier 3 support for creating group policies and OU's in the Active Directory

Successfully Re-Imaged the machines from Windows XP- Windows 7

Installed all the required applications and group policies using server

CENTENNIAL COLLEGE OF APPLIED ARTS AND TECHNOLOGY, ON

PROJECT: LABEL COUNTER

A Sponsored project for Centennial College, Toronto, ON

Tejaswi Arukonda

15 Richmond Park Blvd 647-***-****

Scarborough, ON M1V3B5 ****.***@*****.***

PROFESSIONAL EXPERIENCE

MINISTRY OF GOVERNMENT SERVICES TORONTO, ON

IT SUPPORT OFFICER PRESENT

Provided technical assistance and high level of client service

Troubleshooting on various platforms of client hardware such as Dell, Lenovo, HP, IBM

Involved in troubleshooting software issues and hardware peripheral systems

Provided Remote assistance for the client computers Using RDP and VNC

Involved in Re-imaging, Encrypting and Deployment services in a huge environment with 68,000 Clients

Delivered Citrix Advanced Tier 2 Support

Enterprise ticketing using Remedy

Ability to create Domains and administer Users in Active Directory

Provided way forward plan to enhance the experience and ROI on the NGD initiative as a value added service

MINISTRY OF GOVERNMENT SERVICES TORONTO, ON

IT TECHNICAL ASSISTANT MAY 2011 - SEP 2011

Developed High Level Inventory of Hardware Database across the Ministries

Reorganizing and creating a more streamlined storage system within the Executive Support Services network drive

Research and created weekly debrief that explains the key aspects of migration from Windows XP to Windows 7

Responded/Provided over-the-phone assistance to clients with network/hardware failure

Deployment/repair of PC's and printers, including asset management, image deployment, physical deployment of hardware

Shadowing senior IT Support Officers for a better understanding of service in Enterprise Level

MOUMI DESIGNER SOLUTIONS

OPERATIONS MANAGER JUNE 2008 - DEC 2010

Implementation of Search Engine Optimization for MDS services in various e-commerce Stores like eBay, Amazon and Google

Involved in creation of Test Strategy and Test Plan based on BRD, Use Cases, Design Documents

Created Test cases, Test Scripts with test conditions and business rules

Involved in System Integration and Web Hosting service set up

Requirement Gathering, Requirement Analysis and Web Designing

Participated in Client Walk through and Review Meetings

Product Training to the customer on the website usage and its maintenance

Prepared documentation for maintenance activities

INTERESTS: Computers, Robotics, Reading Books

Reference Available Upon Request

Contact this candidate