Customer Service Administrative Assistant

Cheryl Glover

** ******* ****

Scarborough, Ontario

M1G 3J8

Dear Sir/Madame:

I am an experienced administrative – support professional currently seeking employment in Administrative Assistant, as my experience and skills set make me a highly – qualified candidate.

As you’ll see from the enclosed resume, my qualifications include over 10 years relevant experience. As such, I am skilled in the multiple duties inherent to successful administrative support, including: coordinating office system and procedures, recording and maintaining records, composing correspondence, inputting and processing information, photocopying, scanning and faxing documents, receiving and delivering mail and courier deliveries, maintaining and ordering supplies and responding to inquires. I am experienced in handling general office duties and answering phones cordially and courteously.

My technical prowess includes proficiency with Word, Excel and Outlook, an accurate keyboarding speed of 50 wpm.

What my resume does not reveal is my professional demeanor and appearance. In a business environment, these qualities are of the utmost importance in dealing with clients as well as co-workers. In me, you’ll discover a reliable, detail-oriented, and extremely hard-working associate-one who will serve as a model to encourage other staff members to demonstrate the same high standard of professionalism.

If you will contact me at 416-***-****, we can schedule an appointment.

Sincerely,

Cheryl Glover

Enclosure

Cheryl Glover

28 Copping Road, Scarborough, ON M1G 3J8 *************@*****.***

PROFILE

A Customer Service/Administrated Assistant professional with 10+ years of experience in a variety of industries. Possesses basic accounting skills, including accounts payable and receivable. Excellent computer proficiency with Microsoft Office, Encore, Adapt, Oracle, QuickBooks, Windows, Internet and email; learn new programs with ease. A strong team contributor who demonstrates the ability to effectively multi-task in an ever changing and fast paced environment. Highly effective time management and organization skills. Recognized as trustworthy, dependable while displaying a positive work ethic at all times.

CAREER HISTORY

Sales and Service Broker, Grey Power Insurance Brokers (Scarborough, ON) 2012 – 2012Successfully received R.I.B.O License to sell automobile, property, travel insurance to clientsEstablished client insurance coverage, calculate premiums and establish method of paymentRecognized for the most sales ( binding policies ) throughout the training periodAddressed complaints by comparing perks of the policy to other insurance providers servicesReviewed policies for additional services that would benefit the client

Sales Logistics Administrator, Sony Canada (Scarborough, ON) 2007 – 2011Received purchase order (PO) notifications in Lotus Notes from Sony’s EDI system and uploaded PO in to Oracle for timely and accuracy of invoicing.Recognized as the main point of contract for information by the finance and warehouse department for questions regarding billing, credit notes, returns, etcAlways filled local PO’s within 24 hoursEnsured shipments were promptly sent to the warehouse after confirming inventory levelsReviewed PO’s to verify packaging quantity and ensured each product (Hardware, Network Cards, New Releases) had its own PO attached to satisfy internal accounting requirementsEnsured returns were approved by National Account Manager prior to entering details into OracleProvided Oracle authorization number to client to ensure appropriate credit was receivedMaintained good customer relations, ensuring issues were fully resolved

Administrator, CED Compressed Air (Scarborough, ON) 2005 – 2007Contacted customers to confirm upcoming pre-scheduled compressor machine maintenance. Scheduled appointments to fulfill warranty guidelines.Ensured technician appointments were lined up geographically for each route for smooth transition.Prepared quotes for additional repairs identified by the onsite technician to allow the customer to determine the need to proceed with the repair.Created PO to include details of service call activities and forwarded to finance for invoice preparation. Performed final invoice review prior to distribution to customer to ensure accuracy.

Finance Administrator, Atelier America (Richmond Hill, ON) 1997 – 2004Released orders to warehouse for timely customer distribution. Prepared customer invoices assuring proper payment timelines were applied (staggered payment plan) before mailing.Activated credit card monthly installment payments on a daily basis. Received printout of declined payments and followed up with customer to resolve issue and determine mutual payment solution.Successfully handled delinquent payments by offering alternative payment methods to accommodate the customer needs; a more affordable payment arrangement. Resulted in a 95% retrieval rate. Monitored inventory levels using an advanced invoicing system which helped to maintain accurate inventory records and reduce man hours.

EDUCATION & TRAINING

R.I.B.O License, trained by Grey Power Insurance Brokers (Scarborough, ON) 2012

Chairside Dental Assistant, Toronto School of Business (Scarborough, ON) 1994

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