Customer Service Insurance

Kira Y. Pashkovsky

416-***-**** (mobile) ~ **********@*****.***

SUMMARY:

Knowledgeable and accomplished Risk Management and Insurance professional with extensive background in several areas of insurance. Willingness to successfully utilize work experience and education in order to secure a challenging position with the opportunity for professional growth and development.

PROFESSIONAL SKILLS:Excellent working knowledge of risk management and insurance practices in the following areas of risk: Property, Casualty (Commercial Liability, Directors and Officers, Crime - Commercial and Special, Auto)Strong knowledge of underwriting standards, insurance products, practices and industry relationshipsStrict obedience to compliance and professional protocolsExcellent mathematical, analytical and negotiation skillsDesign, development and supervision of Risk Management programsAbility to research issues, identify problems, maintain effective working relationships and identify the internal and external dynamics that impact the work of the organizationKeeping abreast of legal trends and market development, ability to build Client’s Program based on trendsHighly motivated with ongoing commitment to increase industry related knowledgePerfect professional abilities in utilizing personal computer and software (PC and Mac Platforms), Microsoft Office, Internal Engineering and Insurance Systems, Internet/Intranet and E-mail programs

PERSONAL SKILLS:Professional and courteous in all interactions with extreme attention to detailStrong time management skills and the ability to manage multiple assignments effectivelyExcellent organizational, interpersonal and communication skillsPositive customer service attitude with ability to earn trust with presentation of logical argumentsAdaptable to changing environment with respect to workflow and other job related mattersDedicated team player who demonstrates initiative and independence Open to changes and process improvementsEnglish, Russian, Ukrainian, Hebrew, some Polish

PROFESSIONAL EXPERIENCE:

FM Global Insurance Company – Thornhill Aug. 2, 2011 – Jan 30, 2012

Client Processing Manager

Management of Processing Department ~ Constant liaisons with various departments to support company objectives relating to accurate and timely delivery of worldwide insurance and engineering products ~ Audit of underwriting/technical information ~ Full authority for establishing and maintaining data integrity ~ Working with Client service team during all policy term, including pre-renewal meeting and throughout the year ~ Optimize the effectiveness and efficiency of managed resources ~ Constant involvement in the policy life-circle from the draft-stage to the final audit and signature for release ~ Audit of all calculations: renewal and mid-term changes, based on rating, cat losses, other factors, short-term or pro-rated ~ Authorization for Certificate of Insurance (issued internally or externally) ~ e-Policy process.

MARSH Canada – Risk Management Unit, Toronto Aug. 1, 2005 – July 22, 2011

Assistant Vice President – Account Representative/Executve

Design and development of Risk Management Program based on comprehensive understanding of Clients operations, protocol, short/long-term goals, business development and tolerance for various risks ~ Review and analyze existing commercial accounts to identify inadequately protected exposures and recommend necessary or desirable changes in coverage ~ Providing professional opinions on coverage, liability, and damages, playing active role in analyzing available info for future risks ~ Constant work with different markets, and defining appropriate coverage for clients ~ Presentation of insurance program (pre/after-renewal presentation/summary) ~ Audit policy files to avoid E & O exposures ~ Coordination and support in the event of claims ~ Participating in in-house and external training ~ Maintaining an open-door policy to provide assistance to all staff that require professional advice.

Active Care & Active Care Health Services (Toronto & Vaughan locations) Oct. 2001 – Aug. 2004

2 Offices Manager / Mediator

Office management ~ Communication with legal representatives, health providers, employers and assessment facilities ~ Summarizing files and medical brief and assessment of information ~ Preparing defense strategies to bring effective resolution of claims ~ Representing the Client at mediation meetings ~ Answering questions and providing all necessary information and documentation to adjustors and investigators ~ Negotiating medical outstandings ~ Managing all documentation and correspondence relating to AB Claims, based on Bill 198 legislation and WSIB claims ~ Taking clients through the claims process explaining the SABS in a clear concise manner ~ Calculating Treatment Plans according with Professional Fees Guidelines and transportation expenses (if needed) ~ Providing administration evaluation and staff training.

EDUCATION:

Bachelor of Arts Degree - State College of Applied and Fine Arts, Lviv - Ukraine

Business Administration Diploma - Gold Lion Intl. Business School, Ukraine (Hanover Business School – Germany)

Chartered Insurance Professional Program - Insurance Institute of Canada - Toronto

Canadian Risk Management - University of Toronto (St. George Campus)

Financial Planning/Investments Program with Life License Qualification (LLQP) - Seneca College - Toronto

CERTIFICATES, LICENCES, MEMBERSHIPS:

CIP, CRM, FSCO AL (pr. RIBO), TIWA

VOLUNTEER EXPERIENCE:

School for Children with Special Needs (2003 – 2009)

PERSONAL:

Enjoys travel, music, reading, nature, interior design and many other things J

References available upon request

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