Customer Service Project

Monique Tamaya

**************@*******.***, *** – 34 Leith Hill Road, Toronto, Ontario, M2J 1Z4, Home: 647-***-****

Objective

To obtain an administrative position where I can utilize my extensive experience in customer relations, research, and management skills to the benefit of my employer.

Summary of Qualifications

Professional experience in an administrative capacity providing support and assistance to both a single department and multiple individuals throughout the company. In-depth experience in data management, research, report writing, presentations, event management, and customer service. Recognized for the ability to manage multiple tasks and successfully meet deadlines, as part of a team and individually. 12 years of team leadership experience and program development in the fields of education, behavioural improvement, and crisis recovery. 60wpm.

Professional Experience

Assistant/Art Director Sep. 2009 – June 2012

Town Centre Private School, Markham, ONTProvided secretarial and administrative supportManaged customer requests for informationDeveloped, directed, and employed a ministry-based fine arts programProvided and maintained scheduling, coordination and attendance of program meetingsPreparation/consolidation of materials, attendance, and minutesCreated and executed opportunities for differentiated learningAssessed students’ learning and provided support to reach deadline and goal-setsOrganized and implemented environments that are conducive to effective student-learningPrepared and edited departmental documents, reports, and project outlinesPlanned and arranged program and event itinerariesOrganized functions and events that met and exceeded client expectationsEstablished and maintained customer-company relationships

Administrative Assistant/Coordinator July 2008-Feb. 2009

Millennium Research Group, Toronto, ONTProvided secretarial and administrative support to the Managing Director plus 6 employeesAccountable for overall coordination and support of the project by providing ongoing assistance to the project management teamProvided and maintained scheduling, coordination and attendance of program meetings; preparation/consolidation of materials, attendance, minutesWorked with confidential information and maintained absolute discretionHandled incoming calls and correspondence in an efficient mannerRecruited Key Opinion Leaders for focus groupsCompiled calling lists for physician recruitmentBuilt respondent relationship with rewards for their input

Market Research Recruiter/Administrator Oct. 2003-July 2008

Consumer Vision, Toronto, ONTProvided secretarial and administrative support to the Project Coordinator plus 15 employeesScheduled meetings, appointments, and research studies Planned operational milestones (researcher targets, data entry progress), and developed staffing plans to fulfill project goals Handled incoming calls and correspondence in an efficient and organized mannerCoordinated calling, survey collection and data entry activities given the allocated resources. Administrative office up-keeping – filing, phone messagingPerformed quality control functions for both research processes (recruitment, survey checks, data quality) and processed compliance Understood respondents and identified critical project success factorsProvided timely and constructive project progress updatesDefined milestones and metrics required for project success Collaborated with the internal teams and vendors to ensure a feasible plan is developedFollowed changes in clients’ needs to evolve syndicated studiesMentored/coached less experienced staff on work functions and responsibilities Delegated responsibilities within resource bandwidth assigned to ensure successful execution of all project tasksReview quality of work to ensure all output is at highest standards

Leadership Experience

Community Parenting Education Team Leader/Program Developer Oct. 2003 – Apr. 2008

Yorktown Child and Family Services, Toronto, ONTWorked with children who had behavioural trouble and/or family difficultiesBuilt team co-operation between my group’s helpers and the childrenAssisted children in learning to express themselves in appropriate ways (i.e., talking, sharing, and listening)Taught anger management and bullying deterrenceRe-structured and implemented the curriculum

Ontario Early Years Leader May 2006 – July 2006

Yorktown Child and Family Services, Toronto, ONT Taught English to non-English-speaking new immigrantsTaught listening, sharing, team leadership, and co-operative skillsEnhanced creative skills through artwork and visual expressionDeveloped and applied an interactive programme for toddlersProvided employment and educational referral for new immigrants

Peer Support Sept. 2002 – July 2003

York Memorial Collegiate Institute, Toronto, ONTProvided a safe and engaging learning environment for students with physical and mental disabilitiesAdvanced individual strengths in athletic and physical mobilityAssisted students in gaining independence in everyday activities

Additional Skills

Computer: Excel, MS Word, MS Outlook, Windows XP, Vista, Windows 7, 60WPM

Academic Qualifications

York University, Toronto, ONT June 2009BEd Degree – Primary/Junior DivisionUrban Diversity, specializing in social justice, equity, and diversity

York University, Toronto, ONT June 2008B.A. (Hons) Degree English Major

Professional Development

July 2012 EQAO Scorer

Oct. 2010 Certification in Standard First Aid/AED/CPR (Level B)

Mar. 2009 Impact of Immigration on the Ontario Classroom Dec. 2008 Moving Up with Literacy Place

Mar. 2009 Youth Culture and Public Schooling Dec. 2008 Tribes Certification

Mar. 2009 Beyond Bats and Balls Nov. 2008 Coaching in Ontario Schools

Mar. 2009 Certification in Standard First Aid/AED/CPR (Level C) Oct. 2008 DRA Workshop

Accomplishments/Honours/Awards

2009 The Yorktowner featured an article, Passionate about Volunteering by David Prosser, which was based on my volunteer experience and influential impact on the community

2008 Recognition Award for involvement and contributions at the Yorktown Shelter for Women in York South-West from Alan Tonks, M.P.

2008 Recognition of Volunteerism Efforts for the Yorktown Shelter of Women from Laura Albanese, M.P.P.

2006 Volunteer of the Year Award for ongoing assistance and commitment to Yorktown Family Services from Alan Tonks, M.P.

2005 Volunteer of the Year Award for Yorktown Child and Family Centre

References

Available Upon Request

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