Customer Service Administrative Assistant
Resume:
Elliot James Briggs *-******@*******.***
Brampton, ON
L6Y 2L2
August 28, 2012
Attention: Ms. Liz Silva
I am very interested in employment in a Communications manager position, and would appreciate the opportunity to interview with you to discuss how my skills match 3k Consulting Inc. philosophies. I am an excellent candidate for the position due to my experience working with customers of varying temperaments and needs which I have developed from working in often times of high demand and restrictive time schedules. I have developed the ability to remain calm and feel that my communication and teamwork experience would be a great asset. I am highly motivated, dependable and enjoy taking on new challenges. I feel very strongly that during a personal interview my potential to be an integral part of the team would be fully demonstrated.
I have previous experience in administrative environments and believe that with my strong result-oriented attitude I am able to maintain a high quality of success. I am always motivated in finding quicker and better solutions by taking into consideration myself, employer, and the situation. I am determined to master responsibilities at exceptional speeds while continuously eliminating mistakes. I require little supervision to accomplish tasks and exhibit strong attention to detail.
My enclosed resume summarizes my background displaying the above attributes and performed duties. However, what my resume does not illustrate is my strong enthusiasm for organization, and my eagerness to find a daily routine which is efficient, effective and engaging in which to accomplish tasks. Through my pursuit for a degree in Public Policy and Management at York University and various work positions, I have developed traits that help me work smarter if not harder to accomplish tasks. I have also been able to fine-tune qualities such as patience, perseverance, and interaction on many levels throughout my experiences.
Should you have any further questions, I can be reached at the above address or by telephone at 647-***-****
I look forward to speaking with you.
Sincerely,
Elliot Briggs
Elliot J. Briggs, BA
647-***-**** *-******@*******.*** Brampton, Ontario, L6Y 2L2
PUBLIC POLICY Specialist
QUALIFICATIONSOver 3 years of marketing, project management and customer service experience Professional and concise written communication skills specializing in reports, POP and advertising to clearly communicate components of any project to external suppliers, partners, clients and external and internal groupsKnowledge of creative and production processes, on-line development and implementationExcellent organizational and administrative skills Creative problem-solver and self-starter with a strong work ethic and attention to detail and accuracyAble to work on a large number of projects simultaneously
EDUCATION: York University’s Public Policy & Management Degree, 2012
CORE COMPETENCIES(MS Office) and other computer applications
HISTORY OF ACCOMPLISHMENTS
Marketing (while employed at Discount Car Rental, Elliot James Services & Knights Table Food)Assisted the marketing team on an on-going basis with promotions, sponsorships, fundraising, shipments and special events;Coordinated and actively participated in the organization of several fundraising events for the Independent Order of Foresters and Knights Table Food Bank in an effort to reduce the affects of poverty; Participated in events with the objective of ensuring event success, assuming the roles of disc jockey, host, and treasurer for festivals, sports tournaments, etc;Executed activities and events as directed by clients; Assisted in the development and implementation of all sponsorship-marketing materials
Supervisory (formal and informal duties throughout my career) Led a team of 3 staff and 10 volunteers; Liaised with the other departments and Regional Offices, ensuring communication and the resolution of problems;Coordinated relationships and associated tasks with external agencies/suppliers and internal business groups with the necessary authority to direct them accordingly
Policy Analysis (while employed at Knight’s Table)Assessed the operational impact of anticipated and/or pending environmental regulations; Researched and presented evidence-based options for regulatory and policy developments;Maintained and built relationships with appropriate regulators and other stakeholders to support policy development and regulatory analysis;
PROFESSIONAL CAREER
Events Coordinator; Elliot James Professional Services 2001-Present
Customer Service Specialist; Discount Car and Truck Rental 2011-2012
Customer Service Representative; 407 ETR 2008-2010
Administrative Assistant; MJR Collection Services 2008
Special Events Coordinator; Knights Table 2007
Assistant Clerk; Fashion at Its Best Retail Store 2006-2004
Proficient in using the internet as well as SharePoint,Demonstrated the ability to learn new systems and technologies
Provided administrative support to teams on an adhoc basis within a timely fashionStrong problem solving, analytical and organizational skills with the ability to prioritize work to meet tight deadlinesTyped various documents, correspondence, proof-read and edited documentsPrepared or overlooked preparation of reports, briefs, bibliographies, presentations, Web site content and press releasesInitiated and maintained contact with the media and other stakeholdersGathered research and prepared communication materials
SOCIAL RESPONSIBILITY
Region of Peel
Mandate: Peel Public Health strives to continually improve the health of our community by working in partnership to promote health and prevent illness.
Input: Worked closely with the Region of Peel to examine the accessibility and navigation of a new online Public Health Services initiative to help create awareness of programs in the Brampton Region.
Special Events Coordinator Ride to End Hunger and Poker Competition ; Knights Table 2007
Mandate: Knights Table is the only soup kitchen in the Region of Peel that provides food to those affected by poverty, hunger, and homelessness.
Input: Managed and administered a charity event to raise funds for the non-profit organization of Knight’s Table.
Independent Order of Foresters
Mandate: Foresters supports various community causes through direct investment in national and local community partnerships, branch funding and educational scholarships.
Input: Participated at various events as a liaison to guest. Such activities included but were not limited to: Setting up activities and seating areas at events, greeting guests, answering questions, and collecting funds.
REFERENCES AVAILBLE UPON REQUEST
Contact this candidate